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Inside Sales

Company: Bourn & Koch, Inc.
Location: Rockford
Posted on: September 12, 2019

Job Description:

Job DescriptionSummary/Objective: The inside sales position within the Customer Care Department, develops, maintains and interacts primarily utilizing the phone and other forms of electronic communication to a broad scope of new and existing customers within the manufacturing markets to increase sales of products and/or services. Develops sales strategies designed to demonstrate the features and benefits of the products to achieve increased sales and profitability.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Contact customers and prospect customers through, but not limited to, phone calls, email, mailings, fax and seminars to communicate opportunities to extend initiatives with the company.Interpret machine records for accurate quoting of OEM Aftermarket replacement parts.Following up with customers on quotes and orders to ensure customer satisfaction.Processing customer Orders.Prospecting for new customers to expand current customer base and increase market share.Up selling to field service or in-house repairsCompetenciesWork EthicQuick Learner / Good MemoryDriven / Over-AchieverStrategic / Problem Solving Skills (Leadership Quality)Strong Computer SkillsOrganizational SkillsInitiativeCommunication ProficiencyTechnical CapacityAbility to work independently and with a team / groupSupervisory Responsibility: This position has no direct supervisory responsibilities, but may serve as a coach and mentor for other positions in the department.Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.Position Type/Expected Hours of Work: This is a full-time salary position. Office hours are Monday through Friday, 7:00 a.m. to 4:30 p.m. As a salary position work hours may be extended when needed.Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.Required Education and Experience: Associate Degree in a technical or business disciplines or equivalent experience. Minimum of 2 years in a sales, sales support, or customer service role.Preferred Education and Experience: Bachelor's degree; Minimum of 2 years in a sales, sales support, or customer service role in a manufacturing environment preferred.We design & build machine tools and provide replacement parts for the machine-tool industry. All of our machines are proudly American-made in Rockford, Illinois. Since 1975, we have continuously innovated in the machine tool industry to build what many consider to be the most advanced gear manufacturing machinery available today. Our engineering expertise allows us to develop custom solutions for the manufacturing industry. The company has one subsidiary, Diamond Technology Innovations (DTI) in Olympia, WA, that manufactures consumable items and machined parts to the waterjet machine-tool OEM community.We believe that teamwork and safety are critical to our work environment. We are looking for professional, solid-performing individuals who desire to learn and grow through this experience while contributing to the success of Bourn & Koch.

Keywords: Bourn & Koch, Inc., Rockford , Inside Sales, Sales , Rockford, Illinois

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