RockfordRecruiter Since 2001
the smart solution for Rockford jobs

Customer Service Representative

Company: Arcadia.io
Location: Rockford
Posted on: June 15, 2019

Job Description:

Arcadia.io is a leader in the Value Based Care services and operations for clients and insurance companies who have shared financial risk and managed quality of care. We represent the provider community while recognizing the needs of insurance-based products and benefits. Our existing clients have used our services to thrive in the real-world of managed capitation and bonus attainment.

Our Customer Service Representatives are responsible for answering the phones in a timely manner, being a skilled problem solver, have the ability to work well with others along with meeting set quality standards. Be courteous and professional while providing information to callers. Plus additional projects and assistance with mailing projects as needed.

What you'll be doing:


  • Assure the accurate and timely handling of client calls with total follow through
  • Provide excellent customer service
  • Answer client and provider questions including, but not limited to claims payment, status and coverage information
  • Interpret client health plan protocol
  • Backup to the claims processing area by assisting with reports and workflow queues as assigned
  • Check tracer documentation
  • Maintain accurate and complete call documentation
  • Maintain high level of professionalism
  • Return incoming calls
  • Other duties as assigned

    What you need to have:


    • 1 to 3 years customer service experience, preferable in the healthcare field
    • Health Care/Health insurance background preferred
    • Experience with BCBS HMOI or other insurance plans a plus
    • Use of multiple systems including Microsoft Office

    • Excellent verbal and written communication skills
    • Good attention to detail and commitment to quality
    • Positive mental attitude
    • Ability to multi-task
    • Deadline oriented
    • Ability to work independently with minimal supervision
    • Fluent in English and Spanish preferred

      This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Keywords: Arcadia.io, Rockford , Customer Service Representative, Sales , Rockford, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Life Insurance Sales Representative - Valid Life Insurance License R
Description: Life Insurance Sales Representative - Valid Life Insurance License R CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world (more...)
Company: The Alliance
Location: Waukesha
Posted on: 06/20/2019

Life Insurance Sales Representative - Valid Life Insurance License R
Description: Life Insurance Sales Representative - Valid Life Insurance License R CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world (more...)
Company: The Alliance
Location: Moline
Posted on: 06/20/2019

Life Insurance Sales Representative - Valid Life Insurance License R
Description: Life Insurance Sales Representative - Valid Life Insurance License R CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world (more...)
Company: The Alliance
Location: Janesville
Posted on: 06/20/2019


On-Demand Life Insurance Agent 100% commission, remote, free leads,
Description: On-Demand Life Insurance Agent 100 commission, remote, free leads, Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, (more...)
Company: Assurance
Location: Waukesha
Posted on: 06/20/2019

Life Insurance Sales Representative - Valid Life Insurance License R
Description: Life Insurance Sales Representative - Valid Life Insurance License R CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world (more...)
Company: The Alliance
Location: Tinley Park
Posted on: 06/20/2019

Virtual Call Center Hiring B2B Telemarketers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Tinley Park
Posted on: 06/20/2019

Sales Associate Entry Level
Description: Are you a talented and motivated person looking for a new interesting challenge or new opportunity We
Company: Worknine
Location: Tinley Park
Posted on: 06/20/2019

Store Sales Manager - Famous Footwear
Description: At Famous Footwear, we believe our shoes empower us to take the next step toward becoming our best selves. We support our Associates in every step forward. When we are inspired to be
Company: Famous Footwear
Location: Dubuque
Posted on: 06/20/2019

Life Insurance Agent -- Think Uber meets insurance, work when & where y
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Waukesha
Posted on: 06/20/2019

Insurance Agent
Description: Insurance Agent The Agent OpportunityWe look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding (more...)
Company: State Farm
Location: Dubuque
Posted on: 06/20/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Rockford RSS job feeds