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Tier 2 HelpDesk Agent Networking Support

Company: VirtualVocations
Location: Rockford
Posted on: July 6, 2024

Job Description:

A company is looking for a Tier 2 HelpDesk Agent - Networking/Hardware Support.



Key Responsibilities:

Address network, device, and equipment issues effectively
Assess and escalate Tier I support tickets as needed
Conduct remote troubleshooting for network-related problems


Required Qualifications:

High School Diploma or GED
More than 2 years of customer service experience
Over 1 year of technical support experience
Familiarity with Ruckus, Juniper, and Cambium Access Points
Experience with Zendesk or another ticketing system

Keywords: VirtualVocations, Rockford , Tier 2 HelpDesk Agent Networking Support, Sales , Rockford, Illinois

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