Customer Service Rep
Company: Waste Connections
Location: Rockford
Posted on: May 28, 2023
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Job Description:
We are looking for a High Energy Customer Service Representative
to join the team at our Hauling location in Rockford, IL. Previous
waste experience would be a huge plus!
The Customer Service Representative (CSR) fields calls from
Customers and works to resolve problems they raise concerning
service or billing. A successful CSR must understand the Waste
Connections business, so they can resolve various types of customer
issues. Customer Service Representatives must show empathy or
sensitivity to the customer regarding the issue at hand. Hours are
7:45 am to 4:45 pm Monday-Friday. Position pays $16.00 per hour
plus benefits.
Job Duties:
Works in conjunction with other departments to resolve customer
disputes.
Effectively communicates issues, needs and opportunities with
customer service employees and other managers & solicits sale of
new or additional services.
Interviews customers and records interview information into
computer.
Talks with customers by phone or in person and receives orders for
installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested,
collects deposits, prepares change of address records, and issues
discontinuance orders.
Take payments, bank deposits, key word orders, keys production
paperwork and general office duties
Adjusts complaints concerning billing or service rendered,
referring complaints of service failures to designated departments
for investigation.
Demonstrates the knowledge and effective use of software
applications. These systems should include as a minimum, MS Word
and Excel.
Delivers services to customers in a manner that promotes goodwill.
Interacts with customers and Waste Connections employees to
determine service requirements, resolve problems or complaints, and
seeks cost-effective, safe environmentally sound solutions to
service issues.
Requirements:
High school diploma or equivalent.
Experience with Microsoft Word, Excel and E-Mail, proficient in 10
key, keyboarding and typing skills a must
Solid Waste Industry Experience and or related field a plus
Excellent verbal communications skills.
Successful candidates are those who seek to thrive in an
environment of operational excellence and accountability. We offer
excellent benefits including: medical, dental, vision, flexible
spending account, long term disability, life insurance, 401K
retirement and unlimited opportunities to "Connect with Your
Future".
Waste Connections is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to disability or protected veteran status.
Keywords: Waste Connections, Rockford , Customer Service Rep, Sales , Rockford, Illinois
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here to apply!
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