Member Services Representative

Company: Planet Fitness Rockford 3
Location: Rockford
Posted on: May 28, 2023

Job Description:

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Why Planet Fitness? Each of our employees receive:

• Complimentary Black Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older. Physical Demands
      • Continual standing and walking during shift.
      • Continual talking in person or on the phone during shift.
      • Must be able to occasionally lift up to 50 lbs.
      • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
      • Will occasionally encounter toxic chemicals during shift. Pay & -Benefits
        • Potential of up to three raises per year
        • Great career advancement opportunities
        • Insurance benefits for full time staff
        • 401k benefits based upon eligibility

Keywords: Planet Fitness Rockford 3, Rockford , Member Services Representative, Sales , Rockford, Illinois