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Customer Service Representative

Company: FurstStaffing
Location: Rochelle
Posted on: September 22, 2022

Job Description:

Direct Hire Customer Service Representative for our client facility located in Rochelle, IL. Reporting to the Customer Service Manager, this person works with the electrical agent network and handles all aspects of customer service from inquiry/quote to placement of order through shipment to customer.RESPONSIBILITIES:Prepare and process orders for electrical conduit and fittings. Receive orders, check for accuracy and transmit orders to appropriate mill based on availability of product and geographic locationWork with Shipping and Traffic department personnel to meet customer shipping requirementsWork closely with agent warehouse personnel regarding paperwork and ordersExpedite orders and advise delivery time and product availabilityResolve problems that arise on orders and shipmentsWork with Regional Manager and Sales Representatives as necessary in handling customer requirements for House accountsAssist Customer Service Manager as required and provide back-up for other customer service representativesMinimum travel may be required ( QUALIFICATIONS:Bachelor' s degree requiredExperience in the electrical industry preferred, but not requiredExcellent communication skills (both verbal and written)Good math aptitude and excellent organizational skillsThorough knowledge of Microsoft Office including Excel, Word and OutlookExperience in SAP is a plusSound decision-making ability in a fast-paced environmentRegular, full-time, predictable onsite attendance per the posted schedule is an essential function of this roleLead and promote health and safety work practices as required by regulatory agencies and company policySalary plus bonus and excellent benefits, including low cost, high quality medical and dental benefits. In addition, they offer an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match and immediate vesting.Please apply directly to this opportunity or contact Rachel with any questions at or

Keywords: FurstStaffing, Rockford , Customer Service Representative, Sales , Rochelle, Illinois

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