Patient Services Representative / Switchboard - Part Time

Company: OrthoIllinois
Location: Rockford
Posted on: August 5, 2022

Job Description:

Company DescriptionSince its founding in 1967, OrthoIllinois has grown dynamically to become one of the leading bone and joint centers in northern Illinois. Our university-quality care delivery is founded on a one-stop, multi-specialty philosophy. Job Purpose:The Patient Service Representative is responsible for answering incoming calls, directing and transferring calls, and taking messages.Primary Duties and Responsibilities:

• Answers incoming calls in a timely and courteous manner
• Fields customer questions and concerns; directs and transfers calls to appropriate staff member
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or commentsCompetencies:
  • Customer Focus : Works with customers to understand needs and ensure that products and services meet their needs. Does what can be done to resolve issues, gets the customer to someone who can help if needed, and follows up to ensure there is resolution. Handles the situation in a conscientious and customer-focused
  • Communication: Actively listens, interprets verbal and nonverbal cues, and seeks to understand; presents information clearly both verbally and written with the goal to inform and care for patients; able to adjust presentation as needed for audience
  • Conflict Resolution: Ability to anticipate, diffuse, and resolve disagreements, confrontations, tensions and complaints in a practical and constructive manner in order to achieve results
  • Adaptability: Maintains composure in a fast-paced environment, managing changing priorities and adjusting response appropriately to achieve goals; responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives.
  • Discernment / Judgment: Acts with the patients best interest making timely and informed decisions in complex situations
  • Initiative / Independence: Able to work things out without having to be shown too often. Takes responsibility for own time and effectiveness. Alert to opportunities to contribute appropriately without being told. Able to spot and implement opportunities for improving situations
  • Comprehension: Understands and applies detailed instructions and factual information in oral, written and /or diagram form
  • Attention To: Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently
  • Professionalism: Shows commitment to quality acting with expertise and integrity; ability to foster collaboration, maintain confidentiality communicate, respectfully, and open to receive feedbackOrganizational Culture:All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.Education and Experience Requirements:
    • High School Diploma or GED required
    • A minimum of one year of experience performing similar tasks in customer service, clerical, or receptionist role preferred
    • Working knowledge of Microsoft and Google Suites
    • Familiar with EMR systems preferredEnvironmental/Working Conditions: Working environment is in an office/clinic setting.Additional InformationAll your information will be kept confidential according to EEO guidelines

Keywords: OrthoIllinois, Rockford , Patient Services Representative / Switchboard - Part Time, Sales , Rockford, Illinois