Customer Service Representative

Company: BlackHawk Industrial
Location: Rockford
Posted on: January 15, 2022

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personally exhibits, recruits and coaches associates consistent with Core Behaviors
• Responsible for promoting culture of safety
• Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
• Analyze and assess customer needs completely and accurately with efficiency.
• Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
• Process customer orders, RMAs and GTOs and purchase material's to fill customer orders.
• Review and maintain P21 portals daily for potential late orders, RMAs, items not on a PO and unapproved orders.
• Recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.
• Perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.
• Perform monthly inventory reconciliation for all consigned inventory locations using P21, CribMaster or AutoCrib and a physical count.
• Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
• Develop a detailed working knowledge of Blackhawk policies, procedures and practices.
• Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites and usage of those systems.
• Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.
  QUALIFICATIONS:
  • Excellent written and verbal communications skills utilizing phone, email and instant message.
  • Excellent critical thinking skills to analyze and solve problems.
  • Diligent and detail oriented.
  • Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
  • Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
  • Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
  • Experience in industrial field, B2B sales and/customer service.
    EDUCATION and/or EXPERIENCE:
    • High school diploma or equivalent required.
    • Minimum 1 year previous experience in customer service or inside sales preferred.
    • Experience in cutting tools, abrasives and MRO areas preferred.
    • Experience with Microsoft office suite required.
      BENEFITS:
      • 401K Plan and Company Match Medical
      • Dental and Vision Insurance
      • Company paid Long Term and Short Term Disability
      • Life Insurance
      • Paid Time Off
        • 
          BlackHawk Industrial is an Equal Opportunity Employer

Keywords: BlackHawk Industrial, Rockford , Customer Service Representative, Sales , Rockford, Illinois