Customer Service Sales Specialist

Company: Ipsen International Inc
Location: Cherry Valley
Posted on: January 15, 2022

Job Description:

Ipsen USA is the industry leader for versatile heat treatment systems and advanced process technology. Our advanced equipment is developed for Aerospace, Automotive, Energy, Medical, Tool & Die, and other various industries across the globe.

• Generous 401k match
• Come grow with Ipsen, a world leader in the heat treat industry
• Benefits day one include medical, dental and vision
• Paid time off December 24 - December 31 Ipsen International IncDescription:
  SUMMARY:Determines customer's technical requirements and processes orders for Aftermarket Parts (Ipsen Customer Service) in order to satisfy customer requirements.ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Respond to customer inquiries for AMS parts, researching requirements to determine exact replacement parts.
  • Informs customer of unit pricing, ship date, anticipated delays and any additional information needed by customer.
  • Generates parts orders in Syteline ERP system
  • Ascertains credit status of customer and works with Accounts Receivable to resolve credit issues or down payment requirements.
  • Receives and reviews customer complaints in order to resolve customer concerns.
  • Confers with Production Control, Purchasing or Stockroom to expedite or track orders.
  • Occasional travel to customer sites for consultation and trade shows.Other duties may be assigned.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. EDUCATION and/or EXPERIENCE:High School Diploma or equivalent required. Bachelor's degree (B. A.) from four-year College or university strongly preferred. One to two years related experience and/or training required. LANGUAGE SKILLS:Ability to read, analyze, and interpret general business periodicals, professional journals,technical procedures, blue prints and technical data. Ability to write reports, businesscorrespondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,percentages, area, circumference, and volume. Ability to apply concepts of basic algebra andgeometry.REASONING ABILITY:Ability to define problems collects data, establish facts, and draw valid conclusions. Ability tointerpret an extensive variety of technical instructions in mathematical or diagram form and dealwith several abstract and concrete variables.PHYSICAL / ENVIRONMENTAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. .
    
    Requirements:
    

Keywords: Ipsen International Inc, Rockford , Customer Service Sales Specialist, Sales , Cherry Valley, Illinois