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Customer Service Representative

Company: Aerotek
Location: Rockford
Posted on: April 9, 2021

Job Description:

Description:SUMMARY: Learns all activities required to effectively organize, plan, execute, maintain, and follow up to insure the smooth operation of the assigned area. Works with supervisors and other management to efficiently process work and solve problems. Learns to efficiently utilize resources to meet or exceed established departmental goals and requirements. Incorporates and promotes a spirit of continuous improvement among others in the area. Efficiently utilizes resources to maximize throughput of quotes and/or booked customer orders to the manufacturing area.-Must strictly adhere to published company I.S.O. guidelines and procedures. -Maintains and turns in accurate, legible reports and/or data.-Becomes familiar and proficient with the operational procedures of all facets of the inside sales department.-Must know where to find and how to read the C.T.S. color code chart.-Must know the various grades and conditions of material used by C.T.S.-Must become familiar and proficient with how to read, interpret, and use the decimal conversion chart.-Must be able to follow oral and/or written instructions.-Must be able to clearly convey all necessary information to other managers or employees to insure smooth transitions -between departments and/or shifts.-Must be able to work with others and members of management to accurately accomplish any given task.-Becomes familiar and proficient with how to read, interpret and follow all published production schedules.-Becomes familiar and proficient with how to read, interpret, and process all orders utilizing standard documentation such as work orders, in-house sheets or other authorized forms of instructions.-Must have the ability to understand and correctly write out close tolerance dimensions.-Handles routine problems encountered.-Must cross-train with other department members for maximum flexibility and coverage.-Offers suggestions to management to develop or revise standard operational and working practices.-Performs all assigned activities consistent with published policies to insure system integrity.-Maintains compliance with published standards and expectations.-Recommends appropriate changes to management to improve product cost structure.-Becomes familiar and proficient with all of our existing M.I.S. systems.-Handles routine sales calls.-Coordinates with outside sales force regarding account needs, problems, etc.-Checks and attaches order confirmations.-Prepares D.P.O. (Delivery Purposes Only) paperwork as required or instructed.-Matches any orders handled on a copy with the warehouse copy of the work order.-Types required or requested memorandums.-Checks and verifies the status of open orders.-Follows up on customer requested order expedites.-Monitors order consolidations.-Initiates work order change forms.-Enters customer pricing into the AS400 system.-Prepares customs paperwork for exported orders.-Assists others as required to insure that objectives are attained.-Performs miscellaneous and other office and/or sales duties as required or assigned.Skills:Customer service, Data entry, Service, Inbound call, Microsoft office, Csr, Customer support, Microsoft, Customer careTop Skills Details:Data Entry, Customer Service and MicrosoftAdditional Skills & Qualifications:Must haves:-HS diploma or GED-6mths data entry experience-Math skills (must understand basic math including decimals and fractions) -Strong verbal and written communication-Microsoft suiteNice to haves:-experience in manufacturing company-Order entry experience-Customer service experience (can be office or retail)Soft skills:-quick learner-multi-tasking (fast paced environment)-team player (very team oriented)Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Rockford , Customer Service Representative, Sales , Rockford, Illinois

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