Retail Sales - Mattresses, Full Time: Cherryvale Mall
Posted on: December 5, 2019
Job Overview: ?? The ??Mattress Sales Associate is responsible for
providing outstanding customer service, meeting hourly sales,
protection plan (WorryNoMore), return rate and Star Rewards goals
on a personal and departmental basis while demonstrating superior
product knowledge to customers.?? To create a shopping experience
that will make the customer feel welcome and comfortable. The
associate is also responsible for followup/clienteling and
performing other duties as necessary. ?? Essential Functions: ??
??? Be proficient in all systems need to complete transactions
(SOCR, MySA, BT tablet app, POS, search and send and MPOS) , ???
Proactive in assisting customers who are using devices to shop and
compare, whether Macy???s devices or their own ??? Assist customers
in all aspects of total store experience and have the ability to
satisfy the needs of our digital and physical customers by making
appropriate partnerships when necessary. ??? Provide an exceptional
customer experience by ensuring the customer is always the priority
??? Handle all returns and delivery issues courteously and
professionally ??? Determine customer needs based on personal
features and other customer preference related factors ???
Demonstrate knowledge of store products and services to build sales
and minimize returns ??? Suggest additional items to compliment
customer?? selection which includes both product and services such
as WorryNoMore, adjustable bases, frame and low profile boxsprings
??? Offer to call other locations if items are unavailable within
store ??? Offer to put purchase on customer???s Macy???s charge
account toward the end of the shopping experience ??? Invite
customers to come back and thank them by name ??? Responsible for
achieving personal sales goals, Star Reward goals, WorryNoMore
Conversion Goal and return ??rate goal ??? Maintain a professional
attitude with sincerity and enthusiasm reflecting Macy???s
commitment to our customer-the most important person in our stores
??? Use MySa clientele program to maintain customer profile and
contact information to increase personal sales ??? Maintain contact
with customers thru pre- and post-delivery contacts to ensure a
positive shopping and delivery experience ??? Be knowledgeable of
and perform sales support functions related to POS procedures ???
Develop product knowledge by reading current vendor tags and
pamphlets, attending training classes in order to communicate it to
the customer, complete all vendor courses on the Big Ticket
University. ??? Be aware of current promotional events and sales.
??? Maintain department recovery standards; which includes recovery
and signing. ??? Adhere to Asset Protection and inventory control
and compliance procedures ??? Perform other duties as necessary.
??? Follows shortage programs and procedures. ??? Perform these
functions in an efficient manner, as directed by the Supervisor .
??? Regular, dependable attendance and punctuality. ??
Qualifications: ?? Education/Experience: ?? ??? No specific
educational accomplishment is required. ?? Communication Skills: ??
??? Excellent written and verbal communication skills.?? ???
Willing to proactively reach out to potential customers. ???
Ability to interpret instructional documents such as safety rules,
operating and maintenance instructions, and procedure manuals. ??
Mathematical Skills: ?? ??? Basic math functions such as addition,
subtraction, multiplication, and division.?? ??? Able to use a
calculator. ?? Reasoning Ability: ?? ??? Self-starter, able to work
independently and as part of a team in a competitive commission
environment. ?? ??? Organization and excellent follow up skills
required. ?? Physical Demands: ?? ??? This position involves
constant moving, talking, hearing, reaching, and standing.?? ???
Involves standing for at least two consecutive hours.?? ???
Involves lifting at least 30 lbs.?? ??? May occasionally involve
stooping, kneeling, crouching, and climbing ladders.?? ??? Vision
abilities include close vision, color vision, depth perception, and
ability to adjust focus. ?? Other Skills: ?? ??? Possess a strong
sense of urgency.?? ??? Must enjoy meeting and interacting with
customers.?? ??? Possess a thirst for learning. ??? Ability to
collaborate and function as a member of a team. ??? Should be
comfortable with the use of computers and frequent use of RF
equipment. ?? Work Hours: ?? ??? Flexible with scheduling and
available to work retail hours, which may include day, evening,
weekends, and/or holidays, based on department and store/company
needs. ?? ?? This job description is not all inclusive. Macy???s
Inc. reserves the right to amend this job description at any time.
Macy's Inc. is an Equal Opportunity Employer, committed to a
diverse and inclusive work environment.
Keywords: Macy's, Rockford , Retail Sales - Mattresses, Full Time: Cherryvale Mall, Sales , Rockford, Illinois
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