Lead Customer Experience Architect
Company: VirtualVocations
Location: Davenport
Posted on: May 2, 2025
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Job Description:
A company is looking for a Lead Customer Experience Architect, a
high-impact role focused on driving strategic customer
initiatives.
Key Responsibilities
Lead strategic programs that enhance the customer experience and
support scalable growth
Develop and implement a framework for customer journey mapping and
success criteria
Establish and manage a Customer Listening Engine to integrate
customer feedback into business operations
Required Qualifications
10-15 years of experience in CX Strategy, Customer Programs, or
similar roles in a high-growth B2B environment
Proven track record of delivering cross-functional programs that
drive customer impact
Highly organized and execution-oriented, comfortable with
ambiguity
Deeply customer-centric with a passion for actionable feedback
Experience engaging with senior leadership and acting as a trusted
advisor
Keywords: VirtualVocations, Rockford , Lead Customer Experience Architect, Professions , Davenport, Illinois
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