Specialty Services Technician
Company: STERIS
Location: Rockford
Posted on: January 24, 2023
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Job Description:
At STERIS, we help our Customers create a healthier and safer
world by providing innovative healthcare and life science product
and service solutions around the globe.Our Healthcare Customers are
federally mandated (by Center for Medicare & Medicaid Services or
CMS) requiring vendors to have the COVID-19 vaccination or an
approved exemption. There are select Customers who do not accept
any exceptions. Unvaccinated Associates may be excluded from
working at a Customer site, require routine testing with an
approved exemption (if accepted by the Customer) or have limited
Customer access impacting their ability to remain employed.
Additionally, we may be required to meet state mandates on COVID-19
vaccination, exemptions and/or booster requirements. This position
is a Customer-facing role that falls under a state or CMS
mandate.Position SummaryThe Specialty Services Technician acts as
Trusted Advisor to STERIS Customers in service of cleaning
sterilizer equipment as part of a high performing team. The
Technician drives an exceptional Customer experience by providing
on-site cleaning services, troubleshooting, repair and simple
maintenance on complex mechanical, electro-mechanical and
electronic units in a high stress healthcare environment. The
Technician pro-actively interacts and communicates concerns,
updates, repairs, and service enhancement opportunities with
Customers, Field Service partners and contract administration team.
This position utilizes advanced technology to complete
administrative requirements, aid in troubleshooting equipment
issues and improve the overall Customer experience in a highly
regulated healthcare environment under limited supervision
(non-regular business hours). Additionally, the Technician's will
identify and recommend products and service enhancements. This role
includes frequent travel (75%) high flexibility and sound decision
making to ensure optimal Customer equipment uptime and operations.
Successful incumbents effectively promote STERIS brand and drive
revenue growth and Customer retention through identifying and
recommending products and services to Customers.DutiesAccountable
for Customer satisfaction as a first point of contact through
pro-active, professional communication and commitment to resolving
Customer's issues/problems expediently. Learns and understand
Customer's expectations of service as obtained through training
curriculum.Communicates effectively and proactively with Customers
on preventative cleaning needs, and associated scheduling and
equipment details (arrival, service status, completion, next
steps). Establishes and maintains rapport with the Customer and
other key decision makers to promote Sterilizer services. Utilize
customer protocols when entering and exiting facilities and abide
by all STERIS and Customer Health & Safety protocols and
procedures.Identifies and address Customer's issues/problems and
respond to routine Customer and sales/service leadership requests
to optimize Customer support and growth in collaboration with field
and sales teams as needed. Manages Customer expectations to ensure
positive outcomes.With management support, build relationships with
field and Sales teams to drive Customer experience and revenue
opportunities. Learns to identify sales opportunities in assigned
territory, and builds competency to be a trusted advisor,
communicate leads to management. Acts as a professional, positive
representative of the STERIS brand at Customer sites.Maintains
positive communications with field leadership and technicians to
advise of activity/changes that impact Customer and escalates
issues with urgency.Duties cont'dPerform sterilizer cleaning
function including changing required chemical ingredients; making
appropriate adjustments to necessary chemicals; monitoring the
cleaningprocess; maintaining appropriatepressures; maintaining and
repairing the chamber cleaning equipment; handle, transport, and
dispose of chemicals used in chamber cleaning according to safety
protocols.Work closely with the Scheduling Team, Supervisor and
Customer to plan efficient service routes within assigned
territory, and adhere to all coverage, and service
standards.Troubleshoot and consult proper contact for any observed
issues with equipment and systems components.Utilize technology
(smart phone, computer, and related software and applications) to
perform administrative duties to ensure effective planning,
utilization, and required documentation/reporting completion. Owns
effective schedule planning to optimize productivity and reduce
downtime.Complete service reports and activities on-site; maintain
on-site Customer Service Logs according to STERIS procedures; and
maintain tools, supplies and parts inventory.Completes all required
training and may support mentoring and training support of new
hires.Responsible for Company vehicle, equipment and tools,
including appropriate maintenance and escalation of issues for
safe, effective operation.Acquire and maintain all updates for
Vendor Credentialing for hospitals that they will be performing
service.Drives company vehicle to/from customer premises, maintains
appropriate vehicle checklist to ensure safety and cleanliness.High
performing Sterilizer Chamber Cleaning Technicians may be
cross-trained and perform or provide basic support to Field Service
teams, including non-complex equipment preventative maintenance
(PM) or installation work to support Customer scheduling needs and
build foundational skills for future FSR/Install roles.Education
DegreeRequired ExperienceHigh School Diploma or GED with 3 years of
work experience with 1 year of technical or Service related work
experience and interaction with Customers required (mechanical,
electrical, plumbing, HVAC, construction, automotive etc.).
Associates degree or related certifications or military experience
may be considered towards minimum years of work experience.Field
Service experience preferred.Technical ability and experience
required.Possesses knowledge of preventative maintenance and the
ability to communicate inspection, repair, and handling to the
Customer.Minimum of one year experience and demonstrated
proficiency working with technology including basic computer skills
(email, internet, Microsoft Office), smart phones and
devices.#LI-GH1Preferred ExperienceSkillsSTERIS is a leading
provider of products and services that meet the needs of growth
areas within Healthcare: procedures, devices, vaccines and
biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS
CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly
traded (NYSE: STE) company with approximately 16,000 associates and
Customers in more than 100 countries.If you need assistance
completing the application process, please call 1 (440) 392.7047.
This contact information is for accommodation inquiries only and
cannot be used to check application status.STERIS is an Equal
Opportunity Employer. We are committed to equal employment
opportunity and the use of affirmative action programs to ensure
that persons are recruited, hired, trained, transferred and
promoted in all job groups regardless of race, color, religion,
age, disability, national origin, citizenship status, military or
veteran status, sex (including pregnancy, childbirth and related
medical conditions), sexual orientation, gender identity, genetic
information, and any other category protected by federal, state or
local law. We are not only committed to this policy by our status
as a federal government contractor, but also we are strongly bound
by the principle of equal employment opportunity.The full
affirmative action program, absent the data metrics required by -
60-741.44(k), shall be available to all employees and applicants
for employment for inspection upon request. The program may be
obtained at your location's HR Office during normal business
hours.
Keywords: STERIS, Rockford , Specialty Services Technician, Professions , Rockford, Illinois
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