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Automotive Service Technician

Company: Premier Toyota of Amherst
Location: Ohio
Posted on: August 6, 2022

Job Description:

Premier Toyota is hiring and we want to talk to you! You are invited to help develop a better way to buy, service and sell cars. We are maniacs about this mission; "To be the most customer centric dealership in America!" Serving customers is the reason for every position in our dealership, get crazy about it! See everything through the customer s eyes and deliver an exceptional experience that is; fun, fast and truly different. POSITION SUMMARY: The Professional Technician is responsible to inspect, recommend, and repair vehicles to assure safety, reliability, and exceptional ownership experiences compliant with manufacturer (OEM)standards. ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Nurture a culture of extraordinary customer and associate experiences.
  • Execute consistent processes to assure favorable customer and associate experiences.
  • Execute vehicle maintenance, diagnostics, repair, QC, and documentary compliance.
  • Diagnose NVH and complex problem resolution with assistance as needed.
  • Prepare, educate and hustle to achieve optimum productivity and quality standards.
    • Productivity target > 125%
    • Quality target (FRFT) > region (zero comebacks within 90 days)
    • Directly interact with Team Leader and/or Service Sales Advisors.
    • Maintain accurate paperwork, MPI, warranty documentation (CCC), flag time, clock time and notes.
    • Continuous knowledge and professional skills education.
    • Drive and park vehicles.
    • Execute customer car washes.
    • Maintain safety and exceptional cleanliness of all workstations.
    • Report progress, challenges, options, and solutions to assure outstanding results.
    • Other duties as assigned. MINIMUM QUALIFICATIONS:
      • ASE certifications (8 total)
      • Achieve manufacturer "maintenance" level certification
      • Continue manufacturer certification (maintenance, certified, expert, master status) COMPETENCIES, PREFERRED KNOWLEDGE, SKILLS, ABILITIES:
        • Mechanical aptitude and curiosity
          • Professionalism, respectful communication, and problem resolution skills are preferred.
          • Embrace of evolving technology utilization and customer service is preferred. PHYSICAL DEMANDS AND WORK ENVIRONMENT:
            • Extensive walking, bending, twisting, driving vehicles, occasional lifting (
            • Fast pace, multi-tasking, attention to details
            • Efficient use of software, technology, and data-entry.
            • Seasonal weather challenges workflow. POSITION TYPE AND EXPECTED HOURS OF WORK:
              • Hours may vary daily to meet business demands.
              • Typical schedules run 8 to 10 hours five or six days a week.
              • Schedule flexibility is helpful COMPENSATION, BENEFITS AND REWARDS:
                • This position is compensated by flat rate commission and bonuses.
                • This position offers a weekly minimum against available clock time.
                • Benefits are outlined in the handbook.
                • Outside (manufacturer) rewards and bonuses may be offered from time to time.
                • Compensation is detailed in a separate document. TRAVEL
                  • Must be able to travel as required. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Premier Toyota of Amherst, Rockford , Automotive Service Technician, Professions , Ohio, Illinois

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