2nd Shift Logistics Dispatcher

Company: Stoughton Trailers
Location: Brodhead
Posted on: August 4, 2022

Job Description:

Job Purpose Coordinate pick up of trailers to customers.Essential Duties and Responsibilities --- - - - - - - - Work in environments including adverse conditions such as cold, snow, rain or heat --- - - - - - - - Interact and communicate with customers via telephone, email and/or in person in a polite and courteous way --- - - - - - - - Customer service focused, represent a professional image regarding pick-up and any delivery problems. --- - - - - - - - Direct emergency vehicles and handle communication for emergencies when necessary --- - - - - - - - Complete a daily shift log and pass down information at end of shift to Security Guard --- - - - - - - - Perform trailer security exit checklist with Carrier Driver and store electronically with the Bill of Lading (BOL) --- - - - - - - - Submit Quality Issue notifications to Quality Department --- - - - - - - - Completes daily shift log by recording customer interactions and transactions, recording details of inquiries, complaints and comments as well as action taken in neat and legible hand writing --- - - - - - - - Records, documents and perform data entry for trailer moves --- - - - - - - - Maintain inventory/location records of finished goods and other trailers as needed --- - - - - - - - Escalates unresolved issues to supervisor --- - - - - - - - Register visitors and direct to entry points --- - - - - - - - Answering internal and external calls --- - - - - - - - Ability to multitask in a fast-paced environment --- - - - - - - - Read and interpret documents and instructions --- - - - - - - - Perform and complete Vehicle Daily Inspection checklist on assigned vehicle --- - - - - - - - Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to company policy. --- - - - - - - - Contribute to the team effort to produce a quality product. --- - - - - - - - Attend scheduled work hours on a regular and timely basis. - Maintain good attendance. --- - - - - - - - Ability to work overtime. --- - - - - - - - Ensure the safety of others near moving vehicles. --- - - - - - - - Maintain key and equipment list --- - - - - - - - Additional duties include, but not limited to filing, records retention, document copying and scanning, paperwork distribution, etc. --- - - - - - - - Ability to follow Company policies and procedures --- - - - - - - - Perform other duties assigned required by the Company

Keywords: Stoughton Trailers, Rockford , 2nd Shift Logistics Dispatcher, Professions , Brodhead, Illinois