Transportation Coordinator - Night Shift

Company: Ascendo Resources
Location: Rockford
Posted on: May 15, 2022

Job Description:

Summary
In this role you will facilitate and coordinate driver operations and support for an international trucking company. We are seeking an individual who can assist agents, drivers, broker carriers, employees, external customers and field personnel 24 hours a day, 7 days a week.

Currently looking to hire for the following shifts.
--- 7AM - 7PM - 4 days on/4 days off
--- 7PM - 7AM - 4 days on/4 days off
--- 5AM - 5PM - 4 days on/4 days off
--- 3AM - 3PM - 4 days on/4 days off
All positions are 4 days on and 4 days off and include Holidays and Weekends.

Essential Duties
Answer after-hours calls for all departments
Distribute or authorize funds to capacity providers and/or vendors in accordance with company policies and procedures
Complete Service Incident Reports (LSIR) on any service related issues
Respond to and resolve pickup, in-transit, delivery and other logistics issues and/or complaints between agents, drivers and customers
Support the Accident Hotline and respond to requests for assistance as required
Assist with cargo discrepancies/claims, contact after hours on call staff when needed.
Assist drivers with all border crossing/customs issues
Fax Permits, answer routing questions, answer questions regarding state requirements and state permits.
Provide HAZMAT spill assistance.
Handle incoming calls pertaining to various driver requests for funds.
Issue authorizations to shops for all company trailers for any repairs or preventative maintenance needed.
Assist drivers locating trailers that have been assigned by the trailer utilization department.
Support Managed Accounts as needed.

Skills Needed
Geographical knowledge
Working knowledge Word, Excel, Internet and Outlook
Excellent verbal and written communication skills
Strong organizational skills
Strong interpersonal skills
Good typing skills, 35+ WPM
Strong problem solving and decision making skills
Ability to prioritize and multi-task
Ability to work in a stressful environment
Ability to work well under pressure in a call center environment
Ability to work in a fast-paced, constantly changing environment
Ability to work with minimal supervision

Education Required
High school diploma or general education degree (GED)

"Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor."

Keywords: Ascendo Resources, Rockford , Transportation Coordinator - Night Shift, Professions , Rockford, Illinois