Gaming Service Technician

Company: Accel Entertainment, Inc.
Location: Rockford
Posted on: November 22, 2021

Job Description:

All offers of employment are conditioned upon the candidate providing proof that they are fully-vaccinated (i.e. two weeks after the second shot for a 2-dose vaccine such as Pfizer or Moderna, or two weeks after a single-dose vaccine such as Johnson & Johnson). Of course, we are willing to consider requests for accommodation on an individualized basis. SUMMARY: The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs and redemption devices for the Company, loading and unloading supplies, as well as assisting in other areas as needed. DUTIES AND RESPONSIBILITIES: * Responds to service calls for equipment repairs in a timely matter * Prioritizes calls according to urgency and current location * Communicates with call center to efficiently manage service calls * Troubleshoots gaming devices and repair as needed * Manages inventory of the route van to ensure parts are available when repairs are needed * Interacts with clerks, management, and customers to solve issues as they arise * Completes all necessary documentation for device entry and logs * Performs auditing procedures on the slot machines, dispensers, and ATM's * Delivers product from company location to customer locations QUALIFICATIONS: * Minimum of one-year certificate from college or technical school, one to three years related experience, or equivalent combination of education and experience. * Ability to understand and follow written and verbal instructions * Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow. * Proficient with basic PC skills * Must be 21 years of age * Valid Driver's License * Clean driving record * Ability to obtain a Terminal Handler License PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Frequently required to stand * Frequently required to walk * Frequently required to sit * Frequently required to utilize hand and finger dexterity * Frequently required to talk or hear * Frequently required to lift/push light weights up to 50 lbs. * Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard * Exposure to outside weather conditions

Keywords: Accel Entertainment, Inc., Rockford , Gaming Service Technician, Professions , Rockford, Illinois