RockfordRecruiter Since 2001
the smart solution for Rockford jobs

Call Center/Customer Service Representative

Company: Alorica
Location: Rockford
Posted on: November 9, 2019

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing "â?? make lives better, one interaction at a time. We"â?¢re a global leader in customer service and experience, serving the world"â?¢s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You"â?¢re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much "â?? that"â?¢s why we"â?¢re so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better"¦one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options "â?? from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed "â?? because when you"â?¢re at your best, that"â?¢s when we"â?¢re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills "â?? and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment "â?? filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You"â?¢ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let"â?¢s make lives better. Let"â?¢s defy the status quo. And let"â?¢s go beyond thinking outside the box "â?? and decide to obliterate the box instead. You ready? Let"â?¢s do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Rockford , Call Center/Customer Service Representative, Other , Rockford, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Flatbed Lease Purchase Trucking Job
Description: Join Blair Logistics Lease Purchase Opportunities Available We know Flatbed Drivers Are Our Number One Asset Load Every Truck Everyday BENEFITS -Home every weekend - 3,000 referral bonus -70-78 of (more...)
Company: Blair Logistics
Location: Dubuque
Posted on: 11/15/2019

Shower/Laundry and Clothing Repair Specialist (92S)
Description: 92S Shower/Laundry and Clothing Repair SpecialistJob ID: Job Views: 96Location: DUBUQUE, Iowa, United StatesZIP Code: 52002Job Category: Supply and LogisticsPosted: 11.02.2019Age Requirements: Must be (more...)
Company: Army National Guard
Location: Dubuque
Posted on: 11/15/2019

Certified Nursing Assistant - CNA - Dubuque
Description: Job DescriptionHCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care
Company: Manorcare Health Services
Location: Dubuque
Posted on: 11/15/2019


OTR CDL A Truck Driver - Competitive Pay!
Description: Super T Transport, Inc. is hiring OTR CDL A Truck Drivers At Super T Transport our drivers work with dispatch to ensure the safe and on timely delivery of our customer's refrigerated and dry freight. (more...)
Company: SUPER T TRANSPORT
Location: Dubuque
Posted on: 11/15/2019

Get New Electrical Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Dubuque
Posted on: 11/15/2019

1)Enter Email 2)Take Survey 3)Brands Want To Pay You $350 For Your Time
Description: Big Brands Paying
Company: MoneyAtHome
Location: Dubuque
Posted on: 11/15/2019

CDL Truck Driver: Earn An Extra $12,000 Your First Year - $1000 Paid Every Month!
Description: CDL Truck Driver: Earn An Extra 12,000 Your First Year - 1000 Paid Every Month VARIOUS ROUTES AVAILABLE Don't Wait, Call Now 423-445-7250 LIMITED TIME U.S. Xpress is now offering an EXTRA 12,000 (more...)
Company: U.S. Xpress
Location: Dubuque
Posted on: 11/15/2019

Driver - Dedicated Night Truck Driver - Class A CDL
Description: This Dedicated truck driver position features a 3 day work schedule with activity-based pay. You decide how much you earn and how often you are home. Dedicated truckers haul no-touch multi-stop loads (more...)
Company: Schneider National
Location: Dubuque
Posted on: 11/15/2019

OTR CDL-A Truck Driver Job
Description: CDL-A Truck Drivers Run 2500 Plus Miles Per Week. 1,250 Minimum Per Week - Guaranteed Benefits: Why Choose K amp B Midwest or National Lanes - No Northeast driving New Equipment Start at .50 (more...)
Company: K and B Transportation Inc.
Location: Dubuque
Posted on: 11/15/2019

Photographer - Graduation Events - Platteville, WI
Description: GradImages is currently searching for photographers to work with us during graduation events in Platteville, WI and around the surrounding area. Do you have photography experience using a DSLR camera (more...)
Company: Iconic Group
Location: Dubuque
Posted on: 11/15/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Rockford RSS job feeds