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Senior Associate Service Contracts & Warranty

Company: Collins Aerospace
Location: Rockford
Posted on: February 12, 2019

Job Description:

Senior Associate Service Contracts & Warranty Date Posted: 2019-01-29-08:00 Country: United States of America Location: A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here! This position is for an established Service Contract & Warranty Administration professional. Administers and provides for proper contract and warranty fulfillment. Reviews estimates, advises customers on basic contractual rights, analyzes data, and develops simple bids and reports related to service contracts and product warranties. Primary Responsibilities: Administers and provides proper contract and warranty fulfillment to ensure that company policies, legal requirements, and customer specifications are met. Reviews estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure that service contracts and product warranties are complete and accurate. Advises customers of basic contractual rights and obligations related to service contracts and product warranties. Analyzes data and updates databases containing historical information regarding service contracts and warranties to identify problems and improve overall performance. Develops bids and prepares process specifications, progress and other reports related to service contracts and product warranties to ensure that established quality and customer satisfaction goals are achieved. Conducts contract, licensing, and warranty administration and customer contact activities to provide for proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications. Examines estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness. Prepares bids, processes specifications, progress and other reports. Advises management of contractual rights and obligations. Compiles and analyzes data. Maintains historical information. Qualifications: Basic Qualifications: Bachelor's degree 3+ years of customer service experience Preferred Experience: Previous aerospace contract/warranty experience SAP experience Expert to advance level in Microsoft Office in Excel Utilization of pivot table and V-look up UTAS Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen. Note: Background check and drug screen required (every external new hire in the U.S.) Drug Screens for re-hires only performed for previous employees who have been gone from the company for more than 1 year United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. Note to candidates regarding interview scams: We'd like to make it clear that UTC Aerospace Systems never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition.

Keywords: Collins Aerospace, Rockford , Senior Associate Service Contracts & Warranty, Other , Rockford, Illinois

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