Client Service Specialist

Company: Kapco, Inc.
Location: Grafton
Posted on: May 3, 2025

Job Description:

DescriptionKapco Metal Stamping is the Midwest's premier contract manufacturer of metal components, trusted by some of the world's biggest brands to make precision metal parts. Kapco's constant investment in modern, state-of-the-art equipment and cutting-edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to their partners.
Alongside our metal stamping, fabrication, welding, and machining capabilities, Kapco has built a lasting reputation for our family culture based upon six core values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety.
Today, Kapco employs over 600 employees across our family of companies, and we are looking to add to our fast-growing team!
Kapco Core Values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety

Client Service Specialist, Kapco, Grafton
If you are driven to succeed with a passion for the professional growth and development of others, our employee-focused company may have the right opportunity for you. Kapco Inc. is looking for a Client Service Specialist at our Grafton, WI facility. The ideal candidate for this position would be able to do the following:

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• Provide customer service to all customers/accounts
  
• Respond to phone calls, faxes, and letters from customers and acts accordingly
  
• Maintain and increase customer satisfaction by prompt responses
  
• Evaluate customer purchase orders and releases for delivery date compliance during contract review
  
• Proactively advise customer of any changes to original commitments and follow up until completion
  
• Participates on improvement teams as necessary
  
• Other duties as assigned
  
  Kapco is setting new standards for innovation, efficiency, and quality in the metal stamping industry. Our company offers advancement opportunities, a goal-oriented compensation structure, excellent benefits including Medical, Dental, Vision, 401K, Profit Sharing, Vacation, Paid Holidays, an Onsite Wellness Center, Gym Membership and a secure future. If you like what you see...explore more!
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the notice from the Department of Labor.

Keywords: Kapco, Inc., Rockford , Client Service Specialist, Other , Grafton, Illinois