Online Fulfillment Coordinator
Company: Fleet Farm
Location: Delavan
Posted on: May 23, 2023
Job Description:
Do you enjoy working in a retail setting? - Do you have an eye
for detail and accuracy and love being a subject matter expert and
collaborating with others? - If so, this may be the perfect role
for you! The Online Fulfillment Coordinator is the in-store subject
matter expert for all things related to online fulfillment. The
role will be responsible for online order fulfillment and training
of Team Members on the online order fulfillment process and
accuracy.
- -Responsible for ensuring Buy Online Pickup in Store (BOPIS)
orders are fulfilled within a four hour timeframe to ensure
customer satisfaction.
- Ensure there are no issues collecting payment on BOPIS orders
by completing audits and ensuring proper training of those
responsible for completing orders.
- Ensure Pick Pack and Ship (PPS) orders are fulfilled and
shipped within a two day timeframe unless specifically marked for
next day delivery service.
- Work collaboratively with Store Leadership and Corporate
Partners on the online fulfillment processes, procedures, reporting
and discrepancies.
- Responsible for maintaining accurate filing and organization of
all paperwork and forms related to online fulfillment.
- Ensure all items are being picked and binned according to
company guidelines.
- Properly prepare and pack customer orders for shipment using
correct materials in a timely manner
- Responsible for coordination and communication of daily online
fulfillment needs within the store.
- Properly organize, stock, audit and fulfil layaway orders.
-Education/Experience:
- High School Diploma or GED required.
- 2 plus years of retail e-commerce, logistics or warehouse
experience preferred.
- Ability to be certified to operate a forklift.
- -Able to lift and move 50 pounds or more on a regular basis and
climb ladders.
- Warehouse environment can expose temperature fluctuations
(hot/cold), noise, dust, and uneven walking surfaces.
- Experience working with Microsoft Office Suite preferred.
- Ability to work a flexible schedule to meet the needs of the
business. Includes nights, weekends and holidays.
Keywords: Fleet Farm, Rockford , Online Fulfillment Coordinator, Other , Delavan, Illinois
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