Customer Service Lead

Company: Fleet Farm
Location: Delavan
Posted on: May 22, 2023

Job Description:

Do you enjoy serving customers, mentoring others, and enacting processes to ensure customers are receiving the best possible customer service? - Do you have a positive attitude and love interacting with people? - If so, this opportunity is for you! The -Customer Service Team - Lead -is -responsible -for - overseeing -Front -End -floor operations -including all Customer Service, Cashier activities, cart retrieval and front-end housekeeping.

• Through coaching and modeling, the Customer Service Team Lead will set, lead and coach Best in Class expectations for customer service.
• Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processes.
• Be on the move checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines moving.
• Responsible for managing the customer service desk and cash office operations.
• Conduct any cash office activities and outside cash handling improvements.
• Assist with all service desk activities to include accepting returns, issuing rain checks, sales of tobacco and pickups of Buy Online Pick up In Store orders.
• Responsible for customer service supply ordering and inventory.
• Ensure cash register lanes never get more than 3 customers deep.
• Ensure timely retrieval of shopping carts.
• Ensure that restrooms and customer service areas are properly maintained.
• Acts a final decision maker on cashier empowerment and lane call inquiries including coaching, teaching and training guidelines. Education/Experience:

• High School Diploma or GED or equivalent experience required.
• 2+ years of retail management or supervisory experience preferred.
• Proven ability to lead, coach and build relationships in an environment of fast change.
• Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members.
• Demonstrated ability to act decisively in implementing solutions.
• Demonstrated ability to multi-task; ability to respond flexibly in quickly changing environment.
• Be comfortable speaking and conducting training.
• Ability to work a flexible schedule to meet the needs of the business including early mornings, nights, weekends and holidays is required. #CB

Keywords: Fleet Farm, Rockford , Customer Service Lead, Other , Delavan, Illinois