Desktop Support

Company: Buchanan Technologies
Location: Rockford
Posted on: March 17, 2023

Job Description:

Desktop TechnicianPosition PurposeThe Desktop Technician's role is to provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.The Desktop Technician is responsible for the overall coordination, control, and maintenance of Personal Computers within the enterprise to -ensure -compatibility and integration with enterprise strategies.Problems and ChallengesOffice automation is an emerging technology that is evolving dynamically and requires constant review and evaluation to -ensure -that planning and budgeting activities position the enterprise to take full advantage of applicable advancements. - -The specialist is challenged to establish a level of credibility within the office automation function that will entice clients to consult with that function as opposed to individual evaluation. - -This will -ensure -compatibility with enterprise strategies and maximize returns on investments.Essential Position FunctionsPrincipal Accountabilities

• Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, -hardware, -and software to the client's satisfaction.
• Plans and coordinates the purchase, -installation, -and implementation of office automation hardware and software according to department standards and procedures.
• Analyzes training needs of office automation -clients
• Develops -classroom curriculum and -provides -quality individual and group training programs designed to -ensure -maximum utilization of equipment.
• Maintains spam filters.
• Maintains anti-virus software updates.
• Monitors compliance of users to the enterprise's security policies.
• Maintains software and hardware registration and inventory to provide upgrades as necessary and -ensure -appropriate security levels are maintained.
• Upholds the enterprise policy guidelines as well as recommend new and improved guidelines to -ensure -compatibility and better service enterprise users of personal computers.
• Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions.
• Installs and configures desktop computer hardware, -software, -and peripherals using standard
• -
• procedures.
• Creates and maintains a variety of computer images for Windows and Mac OS systems.
• Provides second-level support for reported problems with desktop computers, laptops, peripherals, mobile devices, and supported software applications including investigating and troubleshooting issues for quick problem resolution.
• Provides end-user support for desktop users including consultations and training.
• Works with vendors to troubleshoot and resolve issues.
• Evaluates new product versions and recommend upgrade schedules.
• Assists in the evaluation of hardware, software, and peripherals for new projects and replacements as necessary.
• Responds to technical emergencies outside of normal working hours as needed.
• Maintains written operational, configuration, or other procedures including -end-user -documentation.
• Prepares weekly status reports quantitatively reporting results of office automation activities.
• Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.
• Fulfills department requirements in terms of providing work coverage and administrative notification during periods of -personal -illness, vacation, or education.
• Performs at or above enterprise performance standards established within the department.Authority
  • Resolve problems with client PC hardware and software.
  • Plan and coordinate PC hardware and software purchases and implementations.
  • Analyze training needs and develop training programs and curriculum.Contacts
    • The Desktop Technician works with PC users within the enterprise as well as with external microcomputer vendors.Position Requirements
      • A high school diploma or equivalent is required
      • BS or BA degree in computer science, business administration, or related field is preferred
      • 3 years of personal computer experience
      • 2 years of experience in a training environment
      • Strong written and verbal communication skillsCareer LadderThe career track for this position is continual technical leadership within the operations, technical -services, -and user organizations. - -Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. - -

Keywords: Buchanan Technologies, Rockford , Desktop Support, Other , Rockford, Illinois