Retail Sales Associate
Company: TCC Wireless LLC
Location: Rockford
Posted on: January 27, 2023
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Job Description:
MOBILE EXPERT JOB DESCRIPTION Full-Time Retail Sales
AssociateT-Mobile Premium Retailer - TCC WirelessMake up to
$20+/hour all in!Base pay and commission!The Mobile Expert (ME)
enjoys a fast-paced and high energy environment. As an ME you are
the connection between the customer and the T-Mobile brand. You are
fun, energetic and fierce about the wireless industry and knowing
your gear inside and out - from the latest phones to the most
competitive pricing plans. As a member of the TCC Wireless family,
you have a passion for creating long lasting relationships and
meaningful connections with not only your customers, but your
business colleagues as well. Essential Functions:Must be able to
perform the essential functions of the position with or without
reasonable accommodation. Provides world-class customer service
including greeting customers in the stores, answering phones and
assessing their needs. Drives monthly revenue goals through
acquiring new customer accounts, maximizing existing customers'
accounts, identifying revenue opportunities, and excelling in
quality metrics. Builds relationships with TCC Wireless employees
and customers across all channels of the business.Works with store
management in opening, closing and operating the retail facility,
including but not limited to cash handling, inventory count and
deposits as governed by operations control standards. Ensures
compliance with all company policies and procedures. Maintains
store appearance, back room, restrooms and individual work area
according to the retail store standards. Patiently explores
customer needs regarding their experience with thoughtful questions
and support with service activations, changes and bill payments,
equipment replacement, selling accessories and processing price
plan changes and upgrades. ME is responsible for achieving assigned
performance metrics. Minimum Qualifications:High School Diploma or
GED Minimum 6 months experience in retail and/or sales with a
strong customer focus Legally authorized to work in the United
States Ability to work nights, weekends, and holidays in a retail
environment Professional, energetic, honest, patient and empathetic
Ability to problem solve, analyze results, plan for the future, and
make good decisions Excellent written, verbal and interpersonal
communications skills Reliable transportation Must be able to stand
for long periods of time on the sales floor Must be able to move
and/or lift up to 25 poundsBenefits Offered:Medical, dental and
vision 401k matchPhone service discountsDevelopment and growth
opportunitiesEEO Statement:TCC Wireless, LLC is an equal
opportunity employer. All decisions concerning the employment
relationship will be made without regard to age, race, color,
religion, creed, sex, sexual orientation, gender identity or
expression, national origin, marital status, citizenship status,
veteran status, the presence of any physical or mental disability,
or any other status or characteristic protected by federal, state,
or local law. Discrimination, retaliation or harassment based upon
any of these factors is wholly inconsistent with how we do business
and will not be tolerated. Other Duties: Please note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
Keywords: TCC Wireless LLC, Rockford , Retail Sales Associate, Other , Rockford, Illinois
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