Lab Customer Support Representative
Company: OSF HealthCare
Posted on: January 24, 2023
Starting pay for this position is $16.60/hour.
POSITION SUMMARY: According to established procedures, answer
telephones, greet callers, document employee call-in, facilitate
caller requests and needs. Utilize patience and persistence in
handling anxious callers under difficult circumstances. Utilize
departmental policies and procedures to independently perform
multiple tasks that support quality patient care. Provide client
with test information including specimen requirements, shipping and
handling specifications, pricing, correct order completion,
cancellation and adding tests, plus other pertinent information.
Troubleshoot issues involving multiple areas of the laboratory,
including courier services, processing, pathology and all clinical
departments. Facilitate Stat/PRN courier pick-ups and other service
requests. Maintain daily call log by recording caller, caller's
request, and any action taken, including documenting outgoing Stat
and critical result calls, and file daily call log at the end of
shift. Scan documents into Epic media manager and manage the
communication log for the calling/management of critical and stat
lab test results, according to applicable regulations.
REQUIRED QUALIFICATIONS: 1) High School diploma or equivalent. 2)
Basic computer skills and knowledge required.
PREFERRED QUALIFICATIONS: 1) Experience with EPIC/Beaker and Atlas
computer systems as used within the laboratory, throughout the
system, and integrated into our customer's facilities and
practices. 2) 2+ years of Customer Service Experience 3) Experience
with medical terminology.
Job seekers will be afforded equal opportunity regardless of their
race, ethnicity, veteran status or disability status.
Keywords: OSF HealthCare, Rockford , Lab Customer Support Representative, Other , Rockford, Illinois
Didn't find what you're looking for? Search again!