Performance Improvement Specialist

Company: Rosecrance Health Network
Location: Rockford
Posted on: January 23, 2023

Job Description:

Position Purpose:This is an entry level position at a behavioral health company working within the Performance Improvement team. This position will work to implement performance improvement functions in accordance with written agency policies and procedures and accreditation standards, ensure Performance Improvement Department goals and functions are completed in a timely and efficient manner, and assist in Quality Improvement and Performance Management initiatives throughout the entire Behavioral Health organization.Qualifications/Basic Job Requirements:Minimum: H.S. DiplomaPreferred: Bachelor'sPreferred: NIATx, Lean, Six Sigma or other change management certification; knowledge of SUPR, DMH, TJC and other regulations related to Behavioral Health services.Required:Demonstrated ability in Microsoft Office; particularly adept in Excel and Word.Demonstrated excellence with creating Chart, Graphs and other GraphicsExcellent written communication skillsExcellent verbal communication skillsExcellent critical thinking skillsKnowledge of statistical analysis techniquesAttention to detail and ability to discern discrepancies within data setsMust be able to maintain confidentiality of highly sensitive informationEssential Responsibilities:Evaluate and convert raw data into reliable information and prepare reports in a usable format based on an understanding of administrative needs.Help in determining data needs and report functionality based on end user needs.Coordinate and facilitate Performance Improvement Committees- including scheduling, compiling and distributing minutes and other documentation, sending reminders of activities due as well as any needed follow up and serving as the implementation champion and change leader.Participate in Performance Improvement Teams, Ad Hocs, Root Cause Analyses and Intense Analyses as directed. Duties often include: scheduling, taking minutes, reminding staff of upcoming tasks.Manage and update the electronic survey system as needed, creating new surveys for a variety of audiences and various departments.Maintaining all aspects of the electronic Internal Notification system platform. Including assigning user roles, training, and ensure follow up is completed.Compile Internal Notification Form data from the electronic platform and prepare graphic and written reports for presentations.Manage and update the Policy and Procedure software system (Policy Tech) including loading all new staff into the system, providing training and assistance to staff in operating Policy Tech software, and assigning Policies and Procedures as required.Develop and create Standard Operating Procedures related to performance of job-specific duties.Meet all required due dates.Create data-gathering tools (forms/spreadsheets) as needed.Compile data through the use of spreadsheets / databases / ESR queries and convert into information for reports.Perform accurate statistical calculations.Understand audience needs to determine the most effective mode of data display.Prepare graphic displays of data, e.g. control charts, bar charts, graphs, etc.Serve as resource and provide training to staff, as necessary, in PI related topics.Compile data and convert to information for scorecards and dashboards.Help maintain and verify data for all reports and dashboards. Assist in new report and dashboard development.Utilize critical and logical thinking skills to evaluate validity, accuracy and reliability of reports.Complete audits as needed to ensure compliance with all rules, regulations and accreditation requirements.Maintain organized electronic and hard-copy files of raw data and PI reports.Participate in tracers and other accreditation activities as necessary.Serve as a member of the Performance Improvement Department team and participate in all team meetings and activities.Exercise confidentiality in keeping with the Code of Ethics and with the framework of the law.Deliver exceptional customer service consistently to every customer.Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.Assume other related responsibilities as assigned by management.Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.Job Type: Full-timePay: Based on education, experience and credentialsBenefits:Health insurance with multiple plan options to meet your needsFlexible Spending AccountHealth Savings Account with company contributionDental insuranceVision insurance401(k) plan with employer match and discretionary employer contributionGroup Life Insurance including LTD and AD&DTuition assistance (qualifications apply)Licensure/certification reimbursement (qualifications apply)Paid Time OffReferral programWellness planCertain facilities offering on-site gymSchedule: 8 hour shiftsShift: 8:30am - 5:00pmMonday - FridayWork Location: Rosecrance Rockford East - Rockford, ILAbout Us:Rosecrance is a private not-for-profit organization and nationally recognized leader in treating substance use and mental health disorders for children, adolescents, adults, and families. With nearly 60 locations in Illinois, Wisconsin, and Iowa, our physician-led team has developed an innovative, multidisciplinary, outcomes-informed approach.Since 1916, our unmatched legacy as a proven behavioral healthcare leader is a source of hope and strength to those we serve and provides a roadmap for the best opportunity for lasting recovery. Rosecrance served nearly 50,000 clients last year.Rosecrance is an equal opportunity employer.EEO is the Law: ExperiencePreferred2 year(s): Preferred experience with NIATx, Lean, Six Sigma or other change management certification; knowledge of Supr, DMH, TJC and other regulations related to SA and MH services.EducationRequiredGeneral Education Diploma or betterBehaviorsRequiredTeam Player: Works well as a member of a groupDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsRequiredFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsGoal Completion: Inspired to perform well by the completion of tasks

Keywords: Rosecrance Health Network, Rockford , Performance Improvement Specialist, Other , Rockford, Illinois