Personal Banker
Company: Midland States Bank
Location: Rockford
Posted on: January 23, 2023
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Job Description:
At Midland States Bank, we believe that when we can bring our
whole selves to work each day, we become happier, more comfortable,
more confident, and more excited to do great things for our
customers, each other, and our company. We're proud to be an Equal
Opportunity and Affirmative Action employer. At Midland, we
recruit, employ, train, compensate and promote without regard to
race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability, age, or
veteran status. If you are looking for a place to grow, we
encourage you to apply at Midland States Bank, because you belong
here.Position SummaryThe Personal Banker position is responsible
for delivering excellent customer experiences to current and
potential customers. Employees in this position will display
effective communication skills and exhibit advanced knowledge of
both consumer and business products and services offered.
Responsible for identifying referral opportunities that will result
in outcomes that define excellent customer service. Primary
Accountabilities Extensive knowledge of consumer and business
products and services and proficient with identifying cross-sell
opportunities.Strong understanding of consumer and real estate
secured lending products and able to obtain NMLS-registry.Maintain
a customer base and continually deepening existing
relationships.Established track record of participation in
community groups or events in order to obtain networking
opportunities.Proficient in determining consumer needs through
needs-based questioning allowing them to build and deepen customer
relationships.Confidently drive sales through service and knowledge
allowing them to achieve or exceed personal and team goals as set.
Track and monitor sales, referrals, and opportunities in the
customer information software.Confident in recommending personal
products, trusts, HSA's, IRA's, business products and services to
match the needs of the customer or prospect.Participate in onsite
visits to customers to promote the Perks at Work Program & Merchant
Services programs.Proficient in profiling and referring to our
banking partners utilizing skills obtained through internal sales
training courses.Strong decision-making skills and ability to
conduct sales activities.Participate in outbound teleconsulting to
promote and expand current client relationships on a daily
basis.Drive personal sales and team sales as well as assist with
directives as assigned by Banking Center Manager.May run a teller
drawer as needed. Accurately processing customer transactions,
balancing, and safeguarding against fraud.Participate in bank
sponsored community activities.Train and mentor new hires on the
banker system.Timely completion of all assigned learning
activities.Achieve or exceed personal and team goals as
set.Actively participate in weekly huddles and one on one coaching
sessions.Serves as relief and /or backup PB in other locations of
Midland States Bank.Demonstrates and models Midland States Bank
core values that support the bank's culture.Maintain compliance
with all applicable regulations including, but not limited to, the
Bank Secrecy Act (BSA).Accepts other duties as assigned. Position
QualificationsEducation/Experience: 2-3 years of relevant work
experience.Broad knowledge of bank systems, consumer loans and
deposit accounts.Cash handling and customer service
background.Proven sales experience.This position requires National
Mortgage Licensing System (NMLS) registration under the terms of
the S.A.F.E. Act of 2008. Ability to:Stand for extended periods of
timeAbility to lift and transport coin and currency bags as
required (bags may weigh between 25lbs and 50lbs) Other Desired
Qualifications:Multilingual speakers are encouraged to apply
Competencies:Business insightCultivates innovationDrives
resultsMakes sound decisionsBeing a brand
championCollaboratesCommunicates effectivelyCustomer focusBeing
AuthenticEmotional IntelligenceSelf developmentBeing flexible and
adaptable If you require reasonable accommodation in completing
this application, interviewing, completing any pre-employment
testing, or otherwise participating in the employee selection
process, please direct your inquiries to Midland States Bank Human
Resources at HR@midlandsb.com.THIS JOB DESCRIPTION DOES NOT
CONSTITUTE A CONTRACT FOR EMPLOYMENT
PI201740083
Keywords: Midland States Bank, Rockford , Personal Banker, Other , Rockford, Illinois
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