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Access Specialist - Located in Rockford, IL

Company: Rosecrance, Inc.
Location: Caledonia
Posted on: November 24, 2022

Job Description:

Schedule: -Tuesday-Saturday. Tues/Wed 10am-6:30pm, Thurs/Fri 1:30pm-10pm. Saturday 10am-6:30pm
Essential Job Duties:

  • Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs.
  • Provide a warm, professional initial welcome to the Rosecrance System and services, gather all appropriate intake information, inform the prospective client on Rosecrance services with the goal of opening a record.
  • Manage multiple tasks lists in accordance with directed timelines. Meet call volume, schedule adherence, quality, and other production standards.
  • Conduct admissions for adult clients seeking detox and residential services. -
  • Completing authorizations at the time of admission if required. -
  • Provide warm and empathetic welcome to treatment for all admissions. -
  • Maintain documentation per Access Center quality assurance procedures and clinical performance standards.
  • Exhibit excellent customer service skills in all direct interactions with clients, family members, clinicians, and co-workers.
  • Care holistically for all Rosecrance prospective clients; manage the client's right to privacy with meticulous care, keeping client and proprietary information about the institution confidential.
  • Maintain knowledge of community, school, and recovery resources to make appropriate interagency referrals as required.
  • Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
  • Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders.
  • Exhibits action and make decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
  • This job description may not contain a comprehensive listing of activities duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time.

    Job Requirement:

    • Must have bachelor's degree

      Rosecrance is an equal opportunity employer.
      EEO is the Law -

Keywords: Rosecrance, Inc., Rockford , Access Specialist - Located in Rockford, IL, Other , Caledonia, Illinois

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