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Client Care Coordinator

Company: Home Instead
Location: Freeport
Posted on: June 24, 2022

Job Description:

Job DescriptionIf you're looking to make a difference, and have more purpose in your career, come join our fun-loving team! We offer generous PTO day one, full health benefits, dental benefits, and vision benefits -just to name a few. - Due to an internal promotion, our -Client Care Coordinator position is currently available.The -Client Care Coordinator -makes a tremendous impact in the lives of our seniors and their families as they are the direct contact between our office staff and the clients. If you enjoy putting the needs of others before your own you will excel in this position. Must be able to show empathy and care while working efficiently with client case load of up to 100 clients and the daily situations that may arise. If you have a strong work ethic and want to make a difference in senior's lives we'd love to hear from you!Primary Responsibilities:

  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Demonstrate open and effective communication with clients, family members, colleagues and caregivers, and referral providers/care providers.
  • Conduct Service Inquiries and Care Consultations as needed
  • Work with other team members to coordinate various aspects of a client's care.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Maintain and nurture existing referral accounts and community resources, including follow-up, as necessary.Requirements:
    • History with significant client or patient case load. 2+ years of experience preferred
    • Ability to work independently and make critical decisions without direct oversight
    • Extraordinary time management, organizational, and prioritization skills
    • Strong Office 365 proficiency
    • Bachelor's Degree Preferred
    • Social Worker or Masters in Social Work a plus
    • Valid Driver's License
    • Must pass drug screen, criminal background check, and DMV checkJob Type: Full-timeEach Home Instead franchise is independently owned and operated.Required
      Job Industries
      • Customer Service

Keywords: Home Instead, Rockford , Client Care Coordinator, Other , Freeport, Illinois

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