Teller Lead
Company: PNC Financial Services Group
Location: Loves Park
Posted on: June 23, 2022
Job Description:
Job Profile
Position OverviewAt PNC, our people are our greatest differentiator
and competitive advantage in the markets we serve. We are all
united in delivering the best experience for our customers. We work
together each day to foster an inclusive workplace culture where
all of our employees feel respected, valued and have an opportunity
to contribute to the companys success. As a full-time Teller Lead
within PNC's Retail Branch organization, you will coach Tellers on
customer service skills and supervise conversations that enable
referral opportunities for PNC products. You will also greet
customers in the lobby, educate customers on new technology,
supervise customer transactions, and assist with outbound calling
initiatives. This position will be based in Loves Park, IL at the
Loves Park Branch retail banking branch.Job Description
- Coaches, mentors and leads tellers by example to deliver a
unique customer experience aimed at improving customer financial
wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions. Educates customers on
alternatives available for their financial interactions. Identifies
banking opportunities during the customer interaction and refers as
appropriate.
- Coaches, mentors and leads tellers by example in identifying
opportunities through meaningful conversations with customers,
making appropriate referrals to branch staff or PNC ecosystem
partners .
- Coaches, mentors and leads tellers by example in performing
lobby engagement activities to connect with customers and position
PNC products to meet their needs. Educates customers on options for
managing financial transactions by leveraging technology, tools and
resources.
- Coaches, mentors and leads tellers by example with clear
communication skills, transaction handling and problem resolution
processes. Assists the Branch Manager in performance management and
new hire selection processes.
- Coaches, mentors and leads tellers by example in adhering to
all policies and procedures, demonstrating sound judgment within
established limits. Ensures teller and branch daily operations and
maintenance transactions are completed in an efficient and accurate
manner.PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
Framework.
- To learn more about this and other opportunities on our
team.CompetenciesAccuracy and Attention to Detail Understanding of
the necessity and value of accuracy and attention to detail;
ability to process information with high levels of
accuracy.Addressing Customer Needs Knowledge of and ability to meet
customer needs by offering appropriate products in an appropriate
manner.Coaching Others Knowledge of coaching concepts and methods;
ability to encourage, motivate, and guide individuals or teams in
learning and improving effectiveness.Digital Awareness Shares,
shows and supports clients on a variety of technological digital
and online tools and resources allowing them to explore solutions
to achieve their financial goals and financial well-being through
the PNC conversation.Effective Communications Understanding of
effective communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Fraud Detection and Prevention Knowledge of
and ability to utilize processes, tools, and techniques for
detecting, addressing and preventing fraudulent situations.Managing
Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.Matrix Management
Ability to build and use effective working relationships within own
department and across department, functional, and geographic
reporting lines.Problem Solving Knowledge of approaches, tools,
techniques for recognizing, anticipating, and resolving
organizational, operational or process problems; ability to apply
this knowledge appropriately to diverse situations.Understanding
Customer Needs Knowledge of and the ability to recognize and be
sensitive to the different perspectives and priorities of different
customers.Work ExperienceRoles at this level typically do not
require a university / college degree, high school diploma or GED,
but do require related experience or product knowledge to
accomplish primary duties. Typically requires 1+ years of related
experience. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
considered.EducationNo DegreeAdditional Job DescriptionBenefitsPNC
offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit > New to PNC.Disability
Accommodations Statement:The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com.The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.Equal Employment Opportunity (EEO):PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law.California Residents Refer to the to gain understanding of
how PNC may use or disclose your personal information in our hiring
practices.
Keywords: PNC Financial Services Group, Rockford , Teller Lead, Other , Loves Park, Illinois
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