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Customer Support Specialist

Company: HealthCare, Inc.
Location: Rockford
Posted on: January 12, 2022

Job Description:

Join Us!Work from home opportunity must live in Rockford, IL ordriving distance to our Rockford office.Are you a self-starter with strong attention to detail?Do you enjoy speaking with customers and building strong relationships?If this sounds like you, then wed love to hear from you!Healthcare, Inc. is seeking a Customer Support Specialist to support our Operations team! In this role, you will be on the front line ensuring that Third Party Administrator partners are well informed of various systems, members, and other changes in a timely manner. You will be the go-to subject matter expert communicating via email and phone to members, customers, agents, and internal staff. Resourceful, data-driven problem-solvers strongly encouraged to apply!About the CompanyFounded in 2014, HealthCare.com is a privately-owned company whose mission is to help consumers make better healthcare decisions. Were focused on improving how people shop for and enroll in health insurance coverage through data, content, and superior customer service. Our mission is to empower individuals, families, and small businesses by providing information and recommendations. We have an elite team of over 170 teammates in Miami, Indianapolis, New York City, Guatemala City, and distributed around the globe. What Youll Do:

  • Respond to emails and phone calls received from members, customers, and agents within 24 business hours in a professional manner using established procedures and resource materials.
  • Keep resource materials up to date to include answers to new issues.
  • Ensure Third Party Administrator (TPA) partners are informed of system updates, member status updates, and other changes.
  • Document all email and telephone interactions with and regarding members and agents in the Customer Relations Management (CRM) system.
  • Utilize a variety of resources, such as templates, policy certificates, TPA correspondence, etc. to research inquiries and investigate problems as they arise.
  • Advise management about any trends or unusual inquiries that might suggest a system or documentation issue.What You Have:
    High school diploma or equivalent2+ years of experience in a customer service role (health insurance, claims, administration or sales experience preferred)Proven ability to provide excellent customer service and business communication via email and telephone that is timely, accurate, and professionalAbility to work an alternate schedule several days per week to accommodate time zones and most productive conservation call hoursAbility to effectively analyze and problem-solve and use deductive reasoning to make sound decisionsExcellent PC and data entry skills with experience in MS Word, Excel, and Google Suite Strong sense of propriety concerning confidential mattersTeam player, with the ability to work independentlyExcellent documentation and follow up skillsWho You Are:
    Self-starterReliableMulti-taskerTime managerThe Perks
    Medical, dental, and vision with 100% company paid premiums for the employeeUp to 15 days of paid time off10 company observed holidays with an additional 3 floating holidaysAnnual learning and development stipend8 weeks of paid parental leaveEAP services401k plan with company matchMost importantly, an inclusive company culture established by an incredible team!Get to Know Us!We celebrate diversity, and were committed to providing an inclusive work environment. This means our hiring and employment decisions are based on qualifications, merit, and business need.Were proud to be an equal opportunity employer.If you need assistance or an accommodation due to a disability, please contact us at careers@healthcare.com.Powered by JazzHR

Keywords: HealthCare, Inc., Rockford , Customer Support Specialist, Other , Rockford, Illinois

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