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Customer Success Coordinator

Company: Harris Computer Systems
Location: Ohio
Posted on: November 19, 2021

Job Description:

The essential responsibilities of the Customer Success Coordinator are: Services Coordinator 45% * Provide support to customer success and operations management functions. * Assist customer success managers and operations personnel in the coordination and completion of projects. * Provide administrative and technical support such as scheduling, preparing customer communications or presentations, monitoring timelines, attending meetings, and acting as liaisons to various departments and organizations. * Communicate any issues, problems, or additional information to customer success managers and recommend solutions. * Monitor and evaluate project activity and report on progress to project managers and leadership. Customer Service 45% * Provide customer service via the telephone and/or Internet (e.g., support tickets, instant message, email). Assist with outbound customer communications as instructed. * Handle customer inquiries and resolve support inquires. Coordinate with customer if additional information is needed. If the nature of the inquiry requires involvement from others, manage the inquiry/response through successful completion. * Assist with data file collection, validation, issue resolution. * Perform other customer service duties as requested. Administration 10% * Perform administrative duties as assigned. Skills/ Experience Required * Experience working with all levels in an organization, both internal and customer organizations * Ability to work directly with customers, vendors, and other service providers unsupervised * Customer management skills including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships. * Ability to follow instructions well and quickly adapt to changing priorities * Self-starter, ability to manage to deadlines with little to no direct supervision * Verbal and written communication * Listening and problem-solving skills; ability to proactively address issues and coordinate solutions * Ability to multi-task and work in a fast-paced environment * Prioritization savvy - ability to determine appropriate priorities, responsive to urgent requests, ability to escalate as appropriate * General technical knowledge needed to support customers * Ability to recognize areas of improvement and propose those to the team for continual process improvement * Collaborative team player * Quick learner * Microsoft Office products, including Word, Excel, Visio, and MS Project * SaaS implementation experience a plus * Medicare industry knowledge a plus

Keywords: Harris Computer Systems, Rockford , Customer Success Coordinator, Other , Ohio, Illinois

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