Relationship Manager

Company: YMCA of Rock River Valley
Location: Rockford
Posted on: June 10, 2021

Job Description:

POSITION SUMMARY

Upholds all YMCA safety and member service standards while focusing on positive relationships with all YMCA members, staff, volunteers and guests. The Relationship Manager is an ambassador for the YMCA and should ensure delivery of high standards of cleanliness and customer service while creating a welcoming environment for all.

LOCATIONS

Northeast Family YMCA

8451 Orth Road

Loves Park, IL 61111

Puri Family YMCA

1475 South Perryville Road

Rockford, IL 61108

SwedishAmerican Riverfront YMCA

200 Y Blvd.

Rockford, IL 61107

OUR CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS

• Maintain an open line of communication.
• Work collaboratively with coworkers and association leadership.
• The duties listed below are not the only duties to be performed. Some duties may be reassigned and other duties may be assigned as required.

WELLNESS ATTENDANT

• Maintains and cleans equipment according to the schedule and as needed.
• Answers questions from members to support them in achieving their goals related to healthy living.
• Maintains working knowledge of the facility and equipment to provide effective information and support to members.
• Builds effective, authentic relationships with members; helps members connect with each other and the YMCA. Introduces new members to group exercise and virtual communities based their health and well-being goals.
• Follows YMCA policies and procedures; responds to emergency situations.

HOUSEKEEPING

• Ensures the YMCA is attractive and clean by completing all duties listed on the daily schedule and maintains upkeep of assigned area and equipment. May perform wet and dust mopping, dusting, trash removal, recycling, window washing, pool cleaning, painting, vacuuming, seasonal activities dealing with lawn care and snow removal, and general cleaning.
• Operates related motorized and non-motorized equipment.
• Records and reports all needed repairs; repairs as directed.
• Ensures YMCA building and property is secure and report incidents and hazardous conditions to supervisor.
• Replaces soap, paper towels, and other supplies.

MEMBERSHIP

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Connects members with each other and with YMCA small groups.
• Conducts calls to new and existing members seeking to engage them in YMCA services and activities.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Practice good listening skills. Take ownership to any problems that arise and resolve them to the best of your ability and in a professional manner.

QUALIFICATIONS

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous customer service, sales or related experience strongly preferred.
• Certifications required upon hire: CPR/AED, and First Aid, Emergency Procedures, New Employee Orientation, Child Abuse Prevention and Bloodborne Pathogens trainings.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Basic knowledge of computers.
• While performing the duties of this role, the employee is regularly required to stand; sit; walk;occasionally may be required to lift and or move up to 25 pounds.
• Daxko Operations experience preferred.

SCHEDULE & COMPENSATION

2 Positions Available

1 Position

Part Time, Non-Exempt

Monday, Tuesday & Wednesday 7:30-10:30 pm &

Sunday 11:30 am-4:30 pm

$15 per hour

1 Position

Part Time, Non-Exempt

Tuesday 6:00-10:15 pm &

Saturday 12:00-6:30 pm &

Sunday 11:30 am-4:30 pm

$15 per hour

The Y is proud to be an Equal Opportunity Employer. We offer more than just a job, rather the opportunity to make a lasting difference in the lives of those around you. The Y offers work/life balance, and excellent membership & program benefits.

• Complimentary YMCA Membership
• Program Discounts
• 8% Retirement contribution following 2-year vesting requirement

The Y: We're for Youth Development, Healthy Living and Social Responsibility

Keywords: YMCA of Rock River Valley, Rockford , Relationship Manager, Other , Rockford, Illinois