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Front Desk Supervisor - The Belfry House

Company: Belfry House
Location: Williams Bay
Posted on: May 3, 2021

Job Description:

We are seeking a Front Desk Supervisor with passion, drive and enthusiasm to take charge and lead the face of The Belfry House. Your mission will be to provide the best experience and impression for our patrons, partners, and prospective guests! The Belfry House is a 12-room luxury boutique hotel located located next to The Belfry Music Theatre outside of Lake Geneva, Wisconsin.If you love working with guests, exceeding guest expectations, as well as leading, coaching and mentoring your team, this is the job for you!!!As a Front Desk Supervisor, your responsibilities will include, but will not be limited to:Directly supervising the front desk team at a 12-room luxury boutique hotel.Assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction.Providing direction and guidance to every staff member at The Belfry House.Understanding guest service needs and going above and beyond to exceed expectations.Resolving customer complaints from all areas of the hotel.Handling all guest interactions with the highest level of professionalism.Developing relationships with return guests, group contacts, and other guests In order to provide personalized service.We will greatly value your:Minimum 1 year supervisory experience.Minimum 1 year of hospitality experience (hotel, food & beverage, or equivalent).Bubbly personality and willingness to go above and beyond to take care of our business.High levels of tenacity and ability to interact with all members of the team - exchanging ideas, information, and opinions with others to formulate programs, systems, and solutions.Ability to plan multiple activities and meet deadlines with the ability to maintain a positive and professional demeanor at all times.Fluency in English - speaking and writing

Keywords: Belfry House, Rockford , Front Desk Supervisor - The Belfry House, Other , Williams Bay, Illinois

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