Sales Support Representative

Company: Aerotek
Location: Harvard
Posted on: April 9, 2021

Job Description:

Description:Summary:Liaison between Clients and Manufacturing by providing excellent customer service and communications while building customer relationships.Essential Duties and Responsibilities include the following:Current Jobs/CustomersProcess incoming customer ordersCreate Sales OrdersCreate ship release with dates and special instructionsWork with Supply Chain Manager to ensure raw materials will be in inventoryWork with Production Planning to obtain Production DateFollow ISO procedures and participate in auditsCreate Manufacturing Order (M.O.)Proof M.O. for accuracyElectronically post M.O. and distribute hard copiesFollow up on active orders to ensure compliance with deliver dateTrack on-time deliveriesCreate export paper workReview Customer invoicesNew JobsGather customer specifications from customer and R&D teamCoordinate with Prepress Manager the creation of Art SheetsProcess Draw Down requestSend proof to customerEnsure timely return of proof from customerEnsure color standard sent and approved by customerParticipate in Press sign offsSales SupportGeneral sales supportAssist in answering incoming calls to CattyProvide sales forecastingWork alongside Inside Sales to facilitate customer ordersMaintain customer account databaseCreate Customer Item file foldersMaintain customer item numbersSubmit Quoting requests to Business AnalystCreate job estimates in conjunctions with Business AnalystForward Quotes to CustomersFollow up on QuotesProcess Customer ComplaintsAssist in customer complaint resolutionTeamsMember of CAR teamParticipate in Scheduling meetingMember of COPS programMember of Odor TeamOther duties may be assignedHours: Monday-Friday 8am-5pmAdditional Skills & Qualifications:Must Haves:-HS diploma/GED-1 year CS experience-1 year office experience- experience in client relationshipsNice to haves:-College degree-Account Management experience-inside/outside sales experienceSoft Skills:-Team player-change agility-detail oriented -looking to grow About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Rockford , Sales Support Representative, Other , Harvard, Illinois