Sales and Service Specialist
Company: Firestone Complete Auto Care
Location: Rockford
Posted on: January 12, 2021
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Job Description:
JOB DESCRIPTIONThe retail Sales and Service Specialist (SSS) is
a unique hybrid role for stores and is intended as a key pipeline
for future career-growth within BSRO. This role is primarily
responsible for serving the Boss (customer) through assessing the
Bosses' needs, recommending appropriate products and/or services,
performing entry-level vehicle services, and ensuring Boss
satisfaction through thorough and timely completion of services.
Successful individuals in this role will learn all aspects of store
operations and effectively flex between interacting/serving the
Boss and efficiently completing basic vehicle service tasks as
required.COMPANY OVERVIEWBridgestone Retail Operations, LLC employs
over 22,000 teammates in North America and operates more than 2,200
company-owned stores. The store locations include Firestone
Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With
2,200 locations across America and over $3 billion in tire and auto
service sales, Bridgestone Retail Operations is the right place to
build a career.RESPONSIBILITIESHybrid RoleCustomer service, sales,
customer issue resolution- 75%Basic vehicle service tasks, Oil,
tires, fluids- 25%Store operations, opening/closing, inventory,
displays- as needed basisGrowth and Career Development RoleMay
assist Manager or act as Manager-On-Duty in certain circumstances
or to support developmentWill learn all aspects of store operations
and flex between front/back shop tasksQUALIFICATIONS* High School
Diploma or equivalent* Valid automobile driver's license* Customer
service and career growth mindset* Ability to complete required
store education courses and modules required for this position*
Ability to learn and perform basic vehicle service tasks* Ability
to learn and operate store systemsEMPLOYEE TYPERegular : Full
time
Keywords: Firestone Complete Auto Care, Rockford , Sales and Service Specialist, Other , Rockford, Illinois
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