Customer Service Representative - Full-Time
Company: Dayton Freight Lines Inc.
Location: Rockford
Posted on: January 12, 2021
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Job Description:
You belong at Dayton Freight! Join our team of Customer Service
Representatives and be a part of The Dayton Difference.Dayton
Freight is a recognized leader in regional LTL transportation
services and we are truly different from other carriers. It's
apparent in how we treat our customers, and each other. Our culture
is one of teamwork, respect and professional honesty. Dayton
Freight appreciates its employees: you are not just a number, you
are family. We attribute our growth to the dedication of our
employees, and the loyalty of our customers and business
partners.Customer Service Representatives are responsible for
assisting Dayton Freight customers with a variety of inquires
including: freight pickup request, rate quotes or freight charges,
hot shipments, shipment tracing and appointments or special
requests.Additional job duties include:* Assist the Service Center
Manager * Take and deliver messages for the Service Center Manager
and Account Managers * Provide assistance to Drivers * Prepare
bills of lading and delivery receipts * Maintain excellent
communication with external and internal customers as well as
interline companiesMay be asked to assist with:* Payroll * Data
entry * Freight reports * Driver collect reports * Billing and
fillingJob Requirements:* Knowledge and skillful in Microsoft
Office Programs * Excellent keyboarding skills * Has worked in a
fast paced environment and has an excellent attention to detail *
Experience with handling a high volume of phone calls * Exceptional
communication and customer service skillsBenefits* Stable and
growing organization* Competitive weekly pay* Quick advancement*
Customized training program* Professional, positive and
people-centered work environment* Modern facilities* Clean, late
model equipment* For Full-time: Comprehensive benefits package:
Health, Dental, Vision, AD&D, 401(k), etc.* For Full-time: Paid
holidays (8); paid vacation and personal daysKeywords: CSR, C.S.R.,
customer service, customer service rep, customer service
representative, customer support, customer care
Keywords: Dayton Freight Lines Inc., Rockford , Customer Service Representative - Full-Time, Other , Rockford, Illinois
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