Senior Engagement Manager, AWS Professional Services

Company: Amazon
Location: Chicago
Posted on: April 1, 2026

Job Description:

AWS Professional Services is revolutionizing how we create value for customers. As Senior Consultant, Agentic Delivery Acceleration, you'll pioneer the transformation of how we sell and deliver engagements by leveraging AI to accelerate adoption, reduce risk, and enhance experiences. Within AWS Professional Services, you will own the design and development of intuitive user interfaces and workflow automation solutions that power seamless experiences for agentic AI products. You will play a critical role in translating complex business processes into elegant, scalable automation — enabling teams across Professional Services to work smarter and faster through the power of agentic AI. If you're passionate about leveraging AI to solve complex sales and delivery challenges and ready to drive meaningful innovation in one of the world's most customer-obsessed organizations, this role offers an exceptional opportunity for transformative impact. Key job responsibilities * Design, build, and maintain intuitive user interfaces that support agentic AI solutions, ensuring a seamless and consistent end-user experience across workflows * Architect and implement workflow automation solutions within Amazon Quick Suite, streamlining and automating complex business processes at scale * Partner with product managers, engineers, and business stakeholders to translate requirements into robust, scalable technical solutions * Identify opportunities to reduce manual effort and increase operational efficiency through intelligent automation and process re-engineering * Collaboratively establish and enforce UI/UX standards, design patterns, and development best practices across the team * Produce clear technical documentation, runbooks, and onboarding materials to support adoption and scalability About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. AWS Professional Services helps enterprise customers realize their desired business outcomes when using AWS. Our team provides expertise in cloud architecture, migration, application development, security, and operations to accelerate customers' cloud transformation journey. We are looking for individuals who are passionate about innovation, continuous improvement, and delivering exceptional customer experiences. - 2 years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience - 7 years of leading and delivering enterprise-level IT engagements experience - 5 years of cloud computing experience - Bachelor's degree in STEM field - Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS) - Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale - Experience in leading and delivering enterprise-level IT engagements - 5 years of delivering customer engagements in a professional services role experience - active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2) - AWS certification - Experience in delivering customer engagements in a professional services role - Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga - Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, IL, Chicago - 153,600.00 - 207,700.00 USD annually USA, NY, New York - 168,900.00 - 228,500.00 USD annually USA, TX, Dallas - 153,600.00 - 207,700.00 USD annually USA, VA, Arlington - 153,600.00 - 207,700.00 USD annually USA, WA, Seattle - 153,600.00 - 207,700.00 USD annually

Keywords: Amazon, Rockford , Senior Engagement Manager, AWS Professional Services, IT / Software / Systems , Chicago, Illinois