Help Desk Analyst I
Company: Robert Half
Location: Pewaukee
Posted on: January 15, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Help Desk Analyst I to join our team in Waukesha, Wisconsin. In
this contract position with the potential to become permanent, you
will play a vital role in providing technical support and resolving
IT-related challenges for users across various industries. This
role offers the opportunity to enhance your skills while
contributing to a dynamic and collaborative environment.
Responsibilities: • Provide timely and effective technical support
to end-users, addressing issues related to printers, password
resets, and device performance. • Troubleshoot and resolve general
IT problems, ensuring minimal disruption to workflow. • Utilize
AutoTask for managing service desk tickets and tracking
contract-related activities. • Offer guidance and assistance on
Microsoft Windows 10 and Active Directory systems. • Collaborate
with team members to maintain consistent service delivery across
multiple industries. • Identify opportunities to improve processes
and enhance the user experience. • Perform basic troubleshooting
tasks to resolve hardware and software issues. • Support users with
Azure-related inquiries, contributing to the team’s growth in this
area. • Document solutions and maintain accurate records of
resolved issues. • Stay informed about emerging technologies and
best practices to improve support services. • Proficiency in
troubleshooting and resolving common IT issues. • Experience with
Active Directory and Microsoft Windows 10. • Familiarity with
service desk ticketing systems, such as AutoTask. • Basic knowledge
of Azure, with a willingness to learn and grow in this area. •
Strong communication skills to effectively assist users and
collaborate with team members. • Ability to work independently and
manage multiple tasks simultaneously. • Strong organizational
skills for tracking and documenting support activities. • A
proactive attitude towards identifying and resolving technical
challenges.
Keywords: Robert Half, Rockford , Help Desk Analyst I, IT / Software / Systems , Pewaukee, Illinois
