Field Service Supervisor, Heavy
Company: Altorfer CAT
Location: Rockford
Posted on: January 22, 2023
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Job Description:
Working Hours/Days: 6:30 am - 3:30 pm Monday - Friday
Overview:Field supervisor is accountable for the dispatch,
efficiency and discipline of all field technicians assigned to
them. They must possess a deep knowledge of construction equipment
repair processes and dispatch organizational skills. Customer
relations and customer satisfaction are also key ingredients of the
job.Basic Duties:The Field Service Supervisor is responsible for
all field service activity in his territory . Responsibilities
include the following.Exemplify our Corporate Values of Integrity,
Customer Focus, Accountability and TeamworkProvide leadership and
direction as required to achieve the highest levels of customer
satisfaction, employee engagement and profitabilityConduct regular
meetings to coordinate activities, provide guidance, gather
information and communicate company strategyManage work-flow and
scheduling to achieve the highest levels of customer satisfaction
and shop efficiencyManage service, repair and reconditioning of
machines and components in the field.Manage field service customer
communicationsManage the work order process from opening jobs
through job invoicingDevelop quotes for complex jobs and quote
approvalsConsistently enforce work rules and company
policiesEffectively manage all Work In Progress (WIP)Conduct
semi-annual performance reviews for all direct reportsEnsure
operations conform to industry and company performance metrics and
benchmarksOccasionally participate in sales calls with Sales
Reps.Perform all safety inspections on field vehicles and current
employee safety programs.Qualifications:5 years experience as a
service technician in the heavy equipment field or related fields,
military, or diesel technology trade degreeMinimum of at least two
years demonstrated previous management and/or leadership
experienceAdvanced user of all Microsoft Office products to include
ExcelWorking knowledge of Caterpillar programs, DBSi, SIMS 2 and
PSEL a plusWorking knowledge of DSI dispatch system a plusAbility
to understand, interpret and leverage performance metrics related
to efficiency, productivity, profitability, safety, market share,
resource deployment and general operationsExceptional
communication, management, leadership and interpersonal
skillsWorking knowledge of MSHA, OSHA and EPA regulations as they
relate to the industryPhysical Requirements/Working Conditions:This
position works in an office environment and in service shop
environment. May, on a continuous basis, sit at a desk for a long
period of time; answer telephone calls, write or use a keyboard to
communicate through written means. May on a continuous basis be on
shop floor supporting service operations. Must be required to wear
appropriate safety equipment (IE- Safety glasses or side shields,
safety boots, gloves) when needed. Noise level in the shop
environment is usually moderate to high and the noise level in the
office environment is usually low. Must be flexible to work varying
schedules and hours as needed. Occasional local travel may be
required. The physical demands described above are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Why Work for
Altorfer?At Altorfer, our iron is just the beginning. Our people
make our company successful, and we would not be who we are without
them. As a third generation, family-owned company created in 1957,
we bring our values into how we do business. Everyone from
technicians, sales representatives, administrative professionals,
or somewhere in between is part of the "A-Team" and is critical to
our success. Here at Altorfer, we have over 35 locations and 1300
employees with long tenure for you to learn from. We have a
collaborative, family valued culture, with a great reputation in
the industry. A company that offers competitive pay, excellent
benefits, and a remarkable team of people to work with.
Keywords: Altorfer CAT, Rockford , Field Service Supervisor, Heavy, IT / Software / Systems , Rockford, Illinois
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