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Technical Spare Parts Specialist

Company: Ingersoll Machine Tools, Inc.
Location: Rockford
Posted on: January 16, 2022

Job Description:

Department: ServiceReports to: Customer Service ManagerEmployment Type: Full-TimeLength of Service: PermanentIngersoll is a global leader in the development of advanced machine tools for the world's aerospace, transportation, energy, and other heavy industries. We manufacture the largest metal removal, automated composite placement, and 3D printing machines in the world.We are seeking a creative, driven, and highly motivated Technical Spare Parts Specialistto join our team! Summary: The Technical Spare Parts Specialist will support the Customer Service and Spare Parts department by providing professional and timely responses to our internal and external customers.Responsibilities:Spare parts:Technical Customer ServiceCoordination with purchasing/supplierISO documentation and processesAssist with inventory management controlAssist with Spare Parts budgetSpare parts technical support in coordination with engineering/assembly/serviceMaterial management for service/installationService Personnel Logistic:Support day-to-day service operationsInforming the team of all new information related to service operations aboveFront line phone and email contact for Ingersoll customersReceive calls and emails from customers with questions on machine issuesFollow up with the customer to provide answers to their questionsMaintain customer support history database, e.g., calls, service reports, technical bulletins, etc.Forward information to Service Manager and Spare Parts department as neededQualifications & Experience:Previous experience in the Machinery industry preferredDetailed orientedExcellent written & verbal business communication and organizational skills a must.Education:High school education, GED, or equivalent.Physical Requirements:Prolonged periods of sitting at a desk and working on a computerMust be able to lift 15 pounds at timesMust be able to access and navigate each department at Ingersoll's facilitiesBenefits: Holidays (9 per year) Sick/personal leave Health/Dental/Vision insurance 401(k) HSA and Flexible Spending Account Short- and Long-Term Disability Life insurance Tuition ProgramTo all recruitment agencies: Ingersoll Machine Tools, Inc. does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Ingersoll Machine Tools employees, or other company locations. Ingersoll Machine Tools, not responsible for any fees related to unsolicited resumes/gersoll Machine Tools, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email

Keywords: Ingersoll Machine Tools, Inc., Rockford , Technical Spare Parts Specialist, IT / Software / Systems , Rockford, Illinois

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