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Assistant General Manager- Embassy Suites- Rockford IL, Riverfront

Company: Embassy Suites by Hilton Rockford Riverfront
Location: Rockford
Posted on: September 13, 2019

Job Description:

Gorman & Company is a real estate business working to revitalize communities through innovative housing partnerships. We specialize in downtown revitalization, preservation of affordable housing, workforce housing and the reuse of historic buildings. In 2017, the corporate office in Wisconsin won Best Place to Work in the states capital region! Our culture extends nationwide to all our locations. OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES: Assists the General Manager in managing the day to day hotel operations in keeping with all corporate and brand standards. Maximizes profitability as well as guest and team member satisfaction. Communicates with hotel owners and corporate offices. Ensures the development and execution of strategic revenue plans. RELATIONSHIPS: This position reports to the General Manager, retains relationships with peers and all other departments within the company, maintains relationships with current and prospective residents, and maintains relationships with suppliers, vendors, and others serving Gorman & Company or the property. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Please note that the essential job functions listed here are not all-inclusive, rather they indicate the types of activities normally performed by this position and, therefore, may be modified and revised. Other duties may be required and assigned from time-to-time.

  • Leads and manages hotel operations, Front Office and Housekeeping.
  • Responsible for the propertys accounting functionality in accordance with Gorman & Companys standards and procedures.
  • Reviews forecasts and service scores.
  • Directs hotel actions required to maximize profitability and increase service levels and team member satisfaction.
  • Ensures brand standards are met.
  • Facilitates hotel meetings in General Manager absence.
  • Provides input into the hiring, supervision, training, assessment, coaching, and disciplining of department heads and other key team members.
  • Serves as General Manager in GMs absence from property.
  • Regular attendance in conformance with the standards, which may be established by Gorman & Company from time to time, is essential to the successful performance of this position.
  • Attends industry meetings and participates in industry organizations.
  • Participates in and maintains active community relations.
  • Participates in corporate activities and meetings as requested. JOB QUALIFICATIONS: EDUCATION
  • At least 2-year college (associate) degree preferred
  • 4-year college degree preferred EXPERIENCE
    • Minimum 3 years of successful hotel operations leadership. Prior general manager experience or AGM experience is preferred. JOB SKILLS The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
      • Critical analyses skills
      • Extensive knowledge of hotel operations
      • Excellent communications skills both verbal and written
      • Ability to work in teams and independently.
      • Ability to manage simultaneously multiple projects and departments PHYSICAL DEMANDS AND WORK ENVIRONMENT: Physical demands commonly associated with the performance of the functions of this job. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, lift, reach, handle, write and operate standard office equipment and telephone. The employee regularly communicates with staff and customers. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 50+ pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Environmental/Atmospheric Conditions. Environmental/atmospheric conditions commonly associated* with the performance of this job. While performing the duties of this job, the employee will primarily endure inside office conditions. Safety Requirements. Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. Grooming/ Uniforms: All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process Notice: The hospitality business functions seven (7) days a week, twenty-four hours a day. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Keywords: Embassy Suites by Hilton Rockford Riverfront, Rockford , Assistant General Manager- Embassy Suites- Rockford IL, Riverfront, Hospitality & Tourism , Rockford, Illinois

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