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Customer Service Field Service Manager - Chicago

Company: United Technologies Corporation
Location: Rockford
Posted on: December 7, 2018

Job Description:

**Job ID:** 74851BR **City:** Rockford **State:** Illinois **Country:** United States **Category:** Aftermarket & Sales **Job Type:** Full Time **Description:** When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us. At UTC Aerospace Systems, we?re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It?s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words ?reliable? and ?dependable? to describe you, you could be a good fit for our team! The Field Service Manager is an individual contributor working with an international team that is responsible for providing technical support on all UTC Aerospace Systems products for United Airlines HQ in Chicago, IL. The primary responsibility will be to assist customers in the resolution of UTAS system issues impacting aircraft operations. **Primary Responsibilities:** + Troubleshooting of UTAS systems/components, analyzing failure data, directing customer repair activities, and assisting in aircraft testing. + Assisting customer?s engineering, maintenance, quality, material, purchasing, production and training personnel in the operation, maintenance, repair and installation of UTAS products by being responsive to customer?s spares, repairs, warranty and account receivable requirements. + Responsible for building a foundation that supports customer confidence in our products and services while representing the customer?s needs to UTAS. **Qualification:** Basic Qualifications: + Excellent communication and interpersonal skills to foster positive relationships with customers, employees and other internal stakeholders. + Must be self-motivated with the ability to work autonomously, while providing necessary feedback to leadership regarding the performance and issues with the Customer. + Seeks appropriate assistance and guidance when necessary. + Be able to adapt to a wide variety of high pressure situations while maintaining professionalism and courtesy. + Demonstrated ability to actively engage and positively contribute in a fluid team-working environment. + Portrays a positive and professional image that is representative of UTC?s core values in front of the Customer at various levels from Vice President to mechanics. + Negotiation, conflict resolution skills and diplomacy are required, as well as the ability to think on the fly during customer meetings. + Strong presentation skills needed as well as a strong continuous improvement/ACE mindset. + Project Management skills are essential to manage multiple tasks with multiple customers and varying priorities. + Must have aviation-related work experience. **Education:** + Bachelor's degree in Engineering or equivalent Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen. Note: + Background check and drug screen required (every external new hire in the U.S.) + Drug Screens for re-hires only performed for previous employees who have been gone from the company for more than 1 year UTAS4220183 United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. **Qualification:** Basic Qualifications: + Excellent communication and interpersonal skills to foster positive relationships with customers, employees and other internal stakeholders. + Must be self-motivated with the ability to work autonomously, while providing necessary feedback to leadership regarding the performance and issues with the Customer. + Seeks appropriate assistance and guidance when necessary. + Be able to adapt to a wide variety of high pressure situations while maintaining professionalism and courtesy. + Demonstrated ability to actively engage and positively contribute in a fluid team-working environment. + Portrays a positive and professional image that is representative of UTC?s core values in front of the Customer at various levels from Vice President to mechanics. + Negotiation, conflict resolution skills and diplomacy are required, as well as the ability to think on the fly during customer meetings. + Strong presentation skills needed as well as a strong continuous improvement/ACE mindset. + Project Management skills are essential to manage multiple tasks with multiple customers and varying priorities. + Must have aviation-related work experience. United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Keywords: United Technologies Corporation, Rockford , Customer Service Field Service Manager - Chicago, Hospitality & Tourism , Rockford, Illinois

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