RockfordRecruiter
the smart solution for Rockford jobs

Customer Service Position Available

Company: Alorica
Location: Rockford
Posted on: November 11, 2018

Job Description:

GET TO KNOW ALORICA At Employer, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. The Rockford, IL site has Walk-In Wednesday every week. Drop into our site between 10AM-4PM and we will screen you on the spot! 7180 Spring Brook Road, Rockford, IL 61114. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Employer) KEY JOB RESPONSIBILITIES


  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary


    WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Employer employees, giving back matters just as much thats why were so proud of Making Lives Better with Employer, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.

    But please, allow us to entice you further! As an Employer employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs


      Working at Employer means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Employer offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:


      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus


        Knowledge, Skills and Abilities:




        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude


          WORKING CONDITIONS Work Environment


          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems


            Physical Demands Constant sedentary work. Youll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead. You ready? Lets do this. Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Employer) About Employer:

            Employer is an equal opportunity employer and committed to diversity in its workforce. Employer recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

            Keywords: Alorica, Rockford , Customer Service Position Available, Hospitality & Tourism , Rockford, Illinois

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other Hospitality & Tourism Jobs


Food Store Shopper (Car Required) -
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Gary
Posted on: 11/15/2018

Cook
Description: FULL-TIME COOK POSITION-RESTAURANT RESPONSIBILITIES WITH OUT THE RESTAURANT HOURS 13 br Description: Cook/Prep Cook Staff ndash Continuing Care Retirement Community CCRC 13 br Full-time (more...)
Company: Three Crowns Park
Location: Evanston
Posted on: 11/15/2018

Temporary Retail Shopper
Description: Employer is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Justice
Posted on: 11/15/2018


Seasonal Delivery Drivers
Description: Seasonal Delivery Drivers Hiring Event Date: November 14th, 2018 9:00 am - 5:00 pm Location: Chicago Marriott Midway 6520 S. Cicero Ave. Chicago, IL Date: November 15th, 2018 9:00 am - 5:00 pm Location: (more...)
Company: Amazon
Location: Chicago
Posted on: 11/15/2018

Grocery Shopper and Delivery Driver
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Hillside
Posted on: 11/15/2018

shift supervisor - Store# 02470, ROUTE 83 & RAND RD
Description: Summary of Experience Customer service experience in a retail or restaurant environment - 1 year Basic Qualifications Maintain regular and consistent attendance and punctuality, with or without (more...)
Company: Starbucks Coffee Company
Location: Mount Prospect
Posted on: 11/15/2018

Seasonal Store Associate
Description: Binny's Beverage Depot is the Midwest's largest retailer of fine wines, spirits and cigars. We have been in business since 1948 and have 40 stores in the Chicago Metro area. We offer our customers the (more...)
Company: Binny's Beverage Depot
Location: Downers Grove
Posted on: 11/15/2018

Temporary Retail Shopper
Description: Employer is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Oak Park
Posted on: 11/15/2018

Grocery Delivery Driver (Car Required) -
Description: Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a 800B retail market, and redefining how people shop for groceries. In a few short years we've launched (more...)
Company: Instacart
Location: Saint John
Posted on: 11/15/2018

Food Store Shopper (Car Required) - Frankfort
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Frankfort
Posted on: 11/15/2018

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Rockford RSS job feeds