Operations Supervisor

Company: Triple Shift Entertainment LLC
Location: Madison
Posted on: February 17, 2026

Job Description:

Job Description Job Description Striking good times start here! There’s always something to celebrate at our Triple Shift Entertainment venues, and there’s a demand for those who know how to strike up those memories. Everyone plays a role in helping great American pastimes come together. In joining our team, you’ll play a pivotal role in creating experiences that will become the stuff of tomorrow’s nostalgia. Position Summary: To provide responsible and highly skilled management in directing facets of a venue operation with direction from the General Manager and Operations Manager(s). Assist the General Manager and Operations Manager in preparing budgets, forecasting, financial recording, and reporting. Allocating staffing and scheduling budgets and assisting with payroll/non-payroll expense control. Aid the General Manager and Operations Manager in planning, organizing, and implementing sales programs for the venue. Plan and is responsible for achieving overall sales objectives. Supervises the work of all center employees. Ensure that all procedures and policies are thoroughly understood and implemented. Help in accomplishing all personnel management activities necessary to ensure the center staff is hired, trained, scheduled, and provides quality customer service Promote a positive image of the center by maintaining a fun, safe, clean environment for customers and employees. Provides friendly, courteous, polite, and helpful customer service. Countless Benefits: Health Insurance, Vision Insurance, and Dental Insurance Dental Benefit *Little Partners 12 & under no charge coverage HSA Health Savings Account, Short-Term, and Long-Term Disability Pretax 401k Options, 401k Roth Options 401k Employer Match Full-time and enrollment eligibility requirements apply to all offered benefits *This job description is not designed to cover or comprehensively list required activities, duties, or responsibilities. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC. P.S. We wanted to tell you a bad bowling pun but we thought we'd spare you! Requirements 2 years of FOH experience required 1 year of supervisory experience preferred Industry-specific experience is highly desired Foster a culture of respect, camaraderie, and inclusiveness for all guests and staff Work varied hours/days, nights, weekends and holidays, weather conditions, as needed Must have the ability to stand and exert fast-paced mobility for an entire shift Must show up for all company-required meetings and scheduled shifts on time Must be able to lift 30 – 50 lbs. Regularly Must be a minimum of 21 years old

Keywords: Triple Shift Entertainment LLC, Rockford , Operations Supervisor, Hospitality & Tourism , Madison, Illinois