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Dispatcher/Customer Service

Company: Rockford Tech Systems, Inc
Location: Rockford
Posted on: September 22, 2022

Job Description:

We are seeking a Dispatcher/Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.


  • First line telephone contact with customers. Must be energetic, professional and congenial.
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the products and services offered by employer
  • Bookkeeping and clerical duties are essential
  • Business Casual Office---Qualifications:
    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
    • Strong understanding of the geography of Northern IL, Chicago suburbs, and Southern Wisconsin
    • Quickbooks experience helpful
    • Background check for a PERC card will be done in the first 30 days of employment because of license requirement with the State of Illinois

Keywords: Rockford Tech Systems, Inc, Rockford , Dispatcher/Customer Service, Hospitality & Tourism , Rockford, Illinois

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