Assistant Store Manager in Training
Company: HOME DEPOT USA, INC
Posted on: September 21, 2022
Assistant Store Managers in Training are learning the various
responsibilities and functions of the following roles: Assistant
Store Manager, Operations Assistant Store Manager, Night Operations
Assistant Store Manager, and Specialty Assistant Store Manager. At
a high level, ASM's in Training will learn how to support the Store
Manager in developing strategies and objectives toward driving
store sales and profitability. They will learn how to accomplish
these objectives through effective leadership of and communication
to their Associates.
Major Tasks, Responsibilities & Key Accountabilities:
General Customer Service Initiatives to include supervising
Associates in the selling effort, ensuring the store's in-stock
position, and maintaining an appealing and organized store
appearance. ASM's in Training will learn the following tactics to
support this key accountability: staffing and scheduling,
identifying and resolving stock deficiencies, supervisor associates
in selling behaviors, resolving customer issues and concerns, and
supporting service needs for both installed sales/special orders
and product sales.
Supervising Store Associates to include interviewing, hiring,
motivating, coaching, training,developing, and communicating to
associates. ASM's in Training will also learn the performance
management process, to include semi-annual review of associate
performance and how to execute the associate disciplinary process
Operations Management to include supervision of front end processes
involving sales and return transactions, as well as special
services and lot support. ASM's in Training will also learn
how to oversee the back end processes, including receiving and
freight teams to ensure that merchandise is received and stocked
appropriately. They will also learn how to maintain and
operate all store equipment and systems as well as how to manage
daily financial operations. ASM's in Training should develop a
command of store standard operating procedures (SOP's),
especially those involving Safety compliance.
Business Analysis and Merchandise Planning Initiatives to include
driving department profitability through analysis of sales trends.
ASM's in Training will learn how to work with key partners (Store
Managers, Field Merchandising, MET Teams) to plan merchandise
placement and signing. They will also learn how to support stock
integrity through inventory management processes.
Nature and Scope:
ASM's in Training will report to a Store Manager. Once complete
with their training process, they will gradually assume
accountability supervision of work activities of associates.
Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED.
Years of Relevant Work Experience:
Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
Knowledge, Skills, Abilities and Competencies:
Acts with Integrity: Role model for ethical behavior; consistent
and fair in dealings with others.
Product Knowledge: Knows and effectively promotes all areas,
products, services, and procedures. Knows the competition
Excels in Customer Service: Creates customer focused environment;
provides excellent service.
Inspires Achievement: Initiates actions to develop Associates;
provides performance feedback and recognizes accomplishments
Safety Orientation: Enforces safety policies and procedures; is a
safety role model
Delivers Results: Creates a sense of urgency; delegates
appropriately; motivates self and team to accomplish
Keywords: HOME DEPOT USA, INC, Rockford , Assistant Store Manager in Training, Hospitality & Tourism , Rockford, Illinois
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