Guest Services Agent - Signing Bonus $$
Company: Delavan Lake Lawn Management LLC
Location: Delavan
Posted on: June 23, 2022
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Job Description:
Description:
Offering a Signing Bonus $$Lake Lawn Resort team members have
always been the true heart and soul of our story. Since 1878, we've
helped create life-long memories that span generations. We take
pride in making every lakeside experience memorable for our guests
through amazing team members like you. We are deeply committed to
our core values which influence all our interactions, with our
guests, clients, team, and our community. We create engaging and
impactful environments that connect people and allow our talented
and passionate team members to thrive. Please join us on our
lakeside journey as part of our dynamic team at Lake Lawn
Resort.Greet guests and checking them into the resort and checking
them outCheck-in and checkout guests.Approve and process all forms
of payment.Assist guests with directions, reservations, general
information and any special requests.Enter and retrieve information
re: room rates, billing, etc. on computer system.Possesses
knowledge of all resort services.Assign roomsMaintain supplies of
forms, brochures, etc.Convey rates and packages information to
guests.Follow all emergency/fire procedures.Do all necessary
filling which will include charge receipts, keys, registration
cards, etc.Answer phone and provide requested information or
service and follow through to ensure guest satisfaction.Be
sensitive to potential guest problems and take preventative
action.Prepare, run and distribute reports.Greet and relate to
guest in a courteous and professional mannerMaintain inventory as
needed.Respond to guest request, needs and/or changes and relay
guest comments to supervisor.Possesses knowledge of reservation and
billing systems.Maintains and controls room inventory and
availability.Possesses knowledge of resort products, rates and
special programs.Maintains security of guest keys and cash drawer;
counts and verifies the cash at the end of each shift.Performs
other related duties as assigned by the Front Office Manager and/or
Front Office Supervisor.To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Requirements:
High school diploma or equivalentprevious customer service
experience preferred but not necessaryProficiency in Microsoft
ExcelWhile performing the duties of this job, the employee is
regularly required to stand; use hands to finger, hands to feel;
and reach with hands and arms. The employee frequently is required
to walk; and talk or hear. The employee must frequently lift and/or
move up to 10 pounds and occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include
close vision and distance vision.The position is indoors; and is
exposed to hot, humid and/or cold conditions at times. The noise
level in the work environment is usually moderate. The staff member
will work in a high traffic/high volume business environment and
will be required to spend a majority of their time on their
feet.PI181467092
Keywords: Delavan Lake Lawn Management LLC, Rockford , Guest Services Agent - Signing Bonus $$, Hospitality & Tourism , Delavan, Illinois
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