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Company: Hard Rock Hotels and Casinos
Location: Rockford
Posted on: January 13, 2022

Job Description:


The Rep - Slot Customer Service is responsible for supporting the Floor Supervisors with operational responsibilities. This includes circulating throughout the casino area assigned and servicing player guests on the Slot machines by redeeming winning voucher tickets, making change for players, and assisting players with rules of the game and other general issues. They are also responsible for the payment of jackpots and various minor operational/guest service maintenance of machines.


* Performs all slot activities on the casino floor.
* Provides service throughout casino regularly.
* Balances and maintains coin/change/fill bank.
* Performs/verifies change buys, slot payouts and fills.
* Observes machine play.
* Performs all other related compatible duties as assigned.
* Promotes outstanding customer relations.
* Performs minor machine repair and maintenance.
* Responsible for cleaning and sanitizing work and public spaces.
* Perform work regularly and adheres to all Illinois Gaming Regulations.


* Attend seminars when needed.


High school diploma or equivalent and previous experience in Slot operations in a similar position strongly preferred. Knowledge of all casino slot machines and games a plus.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

* Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
* Must successfully pass background check.
* Must successfully pass drug screening.
* Must be twenty-one (21) years of age.
* Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.


* Polished and professional presentation and communication style.
* Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
* Must be able to balance a cash bank.


* Communicate effectively with guests in English, specific to position duties and responsibilities.
* Commitment to routinely go above and beyond in the accomplishment of position.
* Maintain highest level of professionalism and confidentiality.

Additional Details

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.


Keywords: Hard Rock Hotels and Casinos, Rockford , REP - SLOT CASINO SERVICE, Hospitality & Tourism , Rockford, Illinois

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