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Coat Check Attendant - Hard Rock Casino Rockford

Company: Hard Rock Casino Rockford
Location: Rockford
Posted on: November 23, 2021

Job Description:

POSITION SUMMARY: The incumbent in this position is responsible for safely handling guests' and patrons' coats and other outwear accessories (scarfs, hats, umbrellas, etc.).Responsibilities: Creates an atmosphere that induces guests to make Hard Rock Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to Team Members in order to provide superior guest service.Assists guests with the checking in of coats, hats and/or umbrellas in a friendly and professional manner.Issues claims checks for articles checked and returning articles on receipt of check.Fills out "Item Release Forms"-- - for expensive furs or leather coats.Must be courteous and polite at all time.Maintains cleanliness of coatroom.Maintains hanger tickets to assure numbers are on correct hanger and hanger is in correct slot on rack.Informs next shift of anything that may have happened regarding coatroom.Qualifications: High School diploma or equivalent required. The skills and abilities necessary for effective performance within this position are typically acquired through two months of on-the-job training or related experience.ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.Must successfully pass background check.Must successfully pass drug screening.Must be at least twenty-one (21) years of age.Must be able to work holidays and weekends, as well as flexible shifts.ABILITY TO: Be flexible to work varying shifts and time schedules as needed.Communicate effectively with all levels of employees and guests.Remain calm in a hectic, fast-paced atmosphere.Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.Must be able to carry objects weighing up to 10 lbs.Must be able to stand, walk, use hands to finger, handle or feel objects, use controls, reach with arms and hands, twist, stoop, kneel or crouch.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSupplemental Pay:TipsEducation:High school or equivalent (Required)Work Location: One location

Keywords: Hard Rock Casino Rockford, Rockford , Coat Check Attendant - Hard Rock Casino Rockford, Hospitality & Tourism , Rockford, Illinois

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